Production Department Assistant Job at Waunakee Remodeling Inc
Job Summary
Job Summary: The Production Department Assistant provides aid to the production team and support staff through scheduling, data entry and timely communication using multiple formats.
Job Summary: The Production Department Assistant provides aid to the production team and support staff through scheduling, data entry and timely communication using multiple formats.
Primary Duties and Responsibilities
- Create and maintain the installation schedule for all Service Technicians.
- Make and receive multiple phone calls to and from homeowners throughout all phases of installation; working to ensure customer satisfaction as needed.
- Data entry of scheduling information into BuilderTrend.
- Communicate effectively with warehouse staff daily to make sure that the right parts are in stock, pulled and ready for the next days’ tasks.
- Schedule all repairs for service techs (window service and exterior service).
- Review contracts prior to scheduling the Service Techs.
- Create and process invoicing for completed service jobs and doing satisfaction calls daily.
- Provide backup for receiving repair calls and contact customers to arrange scheduling of repairs and service issues.
- Assist in the Monthly Revenue Projection Planning for use by the Controller.
- Attend weekly production meetings.
Education and Experience
- High School Diploma or equivalent required.
- Minimum of 1 year in an office environment recommended.
Required Skills
- Proficient in Microsoft office suite.
- Skilled at 10 Key.
- Knowledge of BuilderTrend or a similar customer management system is ideal.
- Excellent phone demeanor.
Work Schedule
- Monday - Friday, 8 hours per day. Choice of 7-3:30 or 8-4:30.
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