KEY FUNCTIONS & RESPONSIBILITIES:

• Collects internal and external referrals and schedules appointments following established scheduling policies.
• Makes appointments and transfers according to established policies.
• Makes initial, and assists in making return appointments, confirming the participant’s current address, and phone number, and updates the computer system, as necessary.
• Answers the telephone promptly, refers calls to the appropriate area, and identifies and refers to urgent calls correctly. Accurately communicates phone messages, as needed.
• Participates in nutrition class activities as directed.
• Participates in outreach activities as directed.
• Always checks voicemail at least every 2 hours and returns all messages when received.
• Accurately performs daily data entry.
• Performs computer record file maintenance and updates in a timely manner.
• Properly maintains computers, printers, and other office equipment.
• Provides complete information on the certifying process.
• Solicits and addresses participants’ questions.
• Provides correct information on WIC foods and vendors.
• Provides correct information on the proper use of eWIC benefits.
• Current CPR certification.
• Working on-site is an essential duty for the job.
• Perform other duties as assigned.

MINIMUM EDUCATION REQUIREMENTS:

• A high school diploma or GED.
• Experience in health or human service delivery providing client information, referral services, or performing eligibility determination, intake procedures, or client screening.

OTHER SKILLS AND ABILITIES:

• Bilingual (English/Spanish) preferred.
• Must possess excellent communication and interpersonal skills to greet participants over the phone, and direct them accordingly.
• Ability to maintain a high standard of customer service and observance of corporation protocol in a hectic and sometimes hostile situation.
• Ability to read and write to update participant information/forms, and accurately communicate phone messages, and respond to visitors and callers as needed.

CCI Health Services is a 49-year-old Federally Qualified Health Center is a diverse and inclusive workplace that serves 60,000 medical patients and Women Infant’s & Children (WIC) participants in Montgomery and Prince George’s Counties. As a 501(c)3 non-profit, CCI is committed to providing high-quality, affordable primary healthcare to every patient across all life stages. Visit www.cciweb.org for more information.

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