Jani-King of Houston is NOW HIRING! This is your chance to join the largest commercial cleaning franchise company in the world. Jani-King, aside from being ‘The King of Clean,’ is also the Official Cleaning Company for the PGA of America, the Dallas Cowboys, and the Texas Rangers…just to name a few.

The Operations Manager is responsible for overseeing the entire Operations team within the Houston, Texas territory. This position oversees direct customer-facing staff members, as well as independent unit franchisees, where positive customer and franchisee relations are necessary to cultivate excellence of service.

Reporting directly to the Regional Director, the Operations Manager will be responsible for providing franchise owners and Jani-King clients the support, training, and customer service needed to continually represent and uphold the Jani-King commercial cleaning standard.

This role requires the applicant to be assertive, self-motivated, detail-oriented, organized and hard working. While the usual hours of operation will be 8:00am to 5:00pm, the applicant may occasionally be expected to work nights and/or weekends when circumstances require so.

The applicant must have excellent communication skills and not be timid to speak directly to clients and/or franchise owners. Furthermore, the applicant must be comfortable meeting with high-level executives and other members of management representing Jani-King's largest clientele.

Primary Duties

• Manage direct staff’s daily schedules
• Monitor quality throughout service organization
• Offer accounts to franchise owners
• Oversee New Franchise Training
• Interface with Customer Service for Quality Assurance
• Maintain a large account portfolio with monthly visits
• Reduce cancellations
• Maintain positive franchise relations

Education

• A minimum of an Associate's Degree from an accredited college or university is REQUIRED

Experience

• A minimum of 4 years of industry-related experience and/or training is PREFERRED
• A minimum of 2 years of customer service management is PREFERRED
• A minimum of 3 years of management experience is REQUIRED

Essential Skills

• Highly organized problem-solver
• Ability to think on your feet
• Ability to manage 10+ employees
• Professional appearance & outstanding demeanor
• Positive attitude and leadership
• Teaching / training background a plus
• Must be able to operate commercial cleaning equipment
• Effective communication with employees, direct reports, and executive leadership
• High level of integrity and ethics
• Strong organizational skills
• Ability to coordinate and prioritize multiple tasks and work on multiple projects simultaneously in a fast-paced environment
• Ability to identify areas of opportunity, develop a plan-of-action, evaluate and implement plan effectively
• Ability to resolve issues in an effective and timely manner
• Strong customer service orientation with a high sense of urgency
• Working knowledge of Microsoft office and web-based applications
• Must be proactive and self-motivated
• Creates and maintains a positive work environment of open communication, teamwork and quality performance

Compensation: $55,000-$70,000 Base Salary + Commissions + Bonuses + Company Car + Fuel Card

Job Type: Full-time

Pay: $55,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay
• Commission pay

Work Location: In person

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