Voice Comm Consultant Sr Job at Jefferson - Center City, Philadelphia, PA
Jefferson - Center City, Philadelphia, PA Philadelphia, PA 19107
Primary Responsibilities
To serve as a planner, coordinator, and primary IS client liaison for all large, complex, voice installations and renovations and/or ACD related projects. Primary IS liaison to Facilities Planning in acting as a subcontractor. Telecommunication components analyzed, designed, estimated, and coordinated through this position. Designs and oversees voice/data cable plant installation. Assists in development of standards regarding telephone equipment, cable, power and space requirements for renovations, new construction, and enhancement/expansion of existing telephone systems. Provide project leadership for complex service requests within a specific area of expertise. Provide leadership to others within the team. Communicate regularly with management concerning recommendations for improving customer services and support.
Essential Functions
Coordinate all activities associated with an assigned project, including those that involve Facilities Planning, IS staff: Client Solutions, Infrastructure Operations, contractors, outside vendors, independent consultants, and clients to insure compliance with requirements, specifications, and standards. Initiate design recommendations for customer solutions based not only on TJUH's current operating environment, but on general knowledge of the industry's and the hospital's strategic directions. Demonstrate sound project management practices in addressing, reporting, and tracking all assigned projects. Maintain thorough knowledge of existing voice (key, electronic) systems and/or Contact Center infrastructure. Provide written solution proposals to customers including project cost estimates, implementation plans, customer/IS responsibilities, major assumptions and expected completion date. Interacts with co-workers, visitors, and other staff consistent with the core values of the Hospital.
Degree/Diploma Obtained
Program of Study
Required/Preferred
Bachelors
Computer Science
Required OR
Bachelors
Business
Required
Additional Training Requirements
Bachelor's degree in Computer Science, Business Administration or related field. Equivalent of experience is considered.
Experience Requirements
Minimum five years experience with managing complex project implementations and a proven knowledge and understanding of the Thomas Jefferson University Hospital technical operating environment.
Covid Vaccination is a requirement for employment at Jefferson for employees working at Jefferson’s clinical entities or at the University. If you are not currently vaccinated you will be required to receive the vaccination prior to hire date if you are offered employment, unless you request and receive an approved medical or religious exemption from Jefferson.
Jefferson includes Thomas Jefferson University and Jefferson Health, a dynamic university and health system with broad reach across the Delaware Valley. Jefferson is the second largest employer in Philadelphia and the largest health system in Philadelphia based on total licensed beds.
Through the merger of Thomas Jefferson University and Philadelphia University in 2017, our University includes ten colleges and four schools. We are an NCAA Division II university and an R2 national doctoral university offering undergraduate and graduate-level programs that provide students with a forward-thinking education in architecture, business, design, engineering, fashion and textiles, health, medicine and social science.
Jefferson Health, the clinical arm of Thomas Jefferson University, has grown from a three-hospital academic health center in 2015, to an 18-hospital health system through mergers and combinations that include hospitals at Abington Health, Aria Health, Kennedy Health, Magee Rehabilitation and Einstein Healthcare Network. We have over 50 outpatient and urgent care centers; ten Magnet®-designated hospitals (recognized by the ANCC for nursing excellence); the NCI-designated Sidney Kimmel Cancer Center (one of only 70 in the country and one of only two in the region); and one of the largest faculty-based telehealth networks in the country. In 2021, Jefferson Health became the sole owner of HealthPartners Plan, a not-for-profit health maintenance organization in Southeastern Pennsylvania. We are the first health system regionally to create an aligned payer-provider partnership.
Jefferson’s mission, vision and values create an organization that attracts the best and the brightest students, faculty, staff, and healthcare professionals, as well as the most visionary leaders to drive exceptional results.
- OUR MISSION: We improve lives.
- OUR VISION: Reimagining health, education and discovery to create unparalleled value
- OUR VALUES: Put People First, Be Bold & Think Differently and Do the Right Thing
As an employer, Jefferson maintains a commitment to provide equal access to employment. Jefferson values diversity and encourages applications from women, members of minority groups, LGBTQ individuals, disabled individuals, and veterans.
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