Technical Support Specialist (Tier 1) Job at Botrista Technology Inc
Botrista enables brands to add unlimited craft beverages to their menu without the operational complexities by leveraging easy-to-use equipment (the DrinkBot). Our brand, like our company, originated at the convergence of two elements: food and technology. The perfect circle represents the robotic expertise and automated functions of the DrinkBot beverage dispenser. The droplet of liquid represents the craft, quality, and variety created by a professional barista.
Responsibilities:
- Experience in a customer-facing, technical support role
- Triage Field technical support inquiries from customers
- Actively watch the ticketing queue monitor
- Provide Tier 1 support for client and internal end-users
- Handle high volume incoming calls and system alerts
- Monitor and triage incoming requests via ticket queues
- Have extraordinary communication and problem analysis skills
- Shift Sunday - Thursday 9am - 5pm
Qualifications:
- Degree/Certification or equivalent practical experience
- Experience working in a Support/Service/Help Desk/Call Center Role
- Excellent analytical, organizational, interpersonal, and teamwork skills
- Ability to adjust quickly to changing priorities and make quick decisions with available information
- Vital customer service, prioritization, multitasking, communication, and leadership skills
Job Type: Full-time
Pay: $60,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Supplemental pay types:
- Bonus pay
COVID-19 considerations:
Yes, we follow the city policy.
Experience:
- Support/Service/Help Desk/Call Center Role: 1 year (Preferred)
Work Location: One location
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