Physical Therapy Coordinator Job at Medi-Trans Inc
About Us:
MTI America is a health solutions company located in sunny Ft Lauderdale. As a leader in the Worker's compensation industry, our team of dedicated professionals seamlessly coordinates and delivers our ancillary product and service offerings. Passion for people is at the core of everything we do, and we understand the impact of empathy in healthcare. As a company built on lasting relationships, we utilize our network of providers to consistently deliver compelling customer-centric solutions from transport to language and medical services. Nationwide!
The MTI family has a strong passion for efficiency, customer care, and our people. We love what we do, we strive to be the best, and we are thrilled to serve our customers. We strongly believe that our culturally diverse teams of overly ambitious people are what makes our company a great place to work. We value our employees as much as we do our customers and offer a supportive environment complete with competitive compensation, benefits, and growth opportunities.
At MTI America, you will have a significant impact on the quality of care our patients receive. Your service will directly impact injured workers and their quality of life.
Summary:
The Physical Medicine Coordinator is responsible for processing incoming referrals and ensuring all documentation is obtained before completion.
Job Responsibilities:
Receive and enter referrals while obtaining all necessary patient, medical, and demographic information from a variety of referral sources via various communication methods to establish and coordinate medical products.- Triage all incoming requests based on the date of receipt and date of service for the customer to ensure appropriate action is taken related to service level agreements.
- Create and transmit purchase orders and affiliated documents in accordance with vendor contracted rates, state fee schedules, state rules & regulations, and carrier contracts.
- Partners with Provider Relations to offer consistent feedback on the overall performance of the National Vendor Network.
- Monitor status of all referrals to confirm successful delivery and/or completion of products and services using various communication methods.
- Communicate effectively with both internal and external customers to ensure that all referral needs are met promptly, inclusive of recurring products and services.
- Consistently work with attention given to specific carrier/patient customer preferences, guidelines, and contractual service level agreements.
- Follow internal escalation process when service agreements or customer satisfaction is at risk.
- Under department and company guidelines, utilize negotiation skills to assure the most cost-effective products and/or services are provided to our customers without sacrificing company quality standards.
- Other duties as assigned.
Skills and Expertise:
Minimum of 3 years’ Outpatient PT, OT and FCE scheduling experience required.- Workers’ Compensation knowledge preferred.
- Bilingual in both Spanish and English preferred, but not required.
- Microsoft Office Suite skills required.
- Must be detail oriented and able to multi-task.
- Must be able to follow instruction, prioritize and meet strict deadlines.
- High level written and verbal communication skills.
- Positive attitude and a proactive approach.
- Impeccable organizational skills.
Education Requirements:
High School Diploma required. Some college coursework preferred.
Travel Requirements:
N/A
Physical Demands/Work environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.- Individuals may need to sit or stand as needed. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the workday. Proper lifting techniques required. On occasion, may include lifting of up to 5 pounds for files and computer printouts.
- For roles located in the field; this job is primarily active; the employee is regularly mobile and must be able to utilize transportation (such as driving), sit, use hands, and fingers speak, and hear.
- Hearing, vision, and talking. Specific vision abilities required by this job include ability see things from a close distance and ability to adjust focus.
- Utilizes fluorescent lighting; noise level is moderate. For the most part ambient room temperatures, lighting and traditional office equipment as found in a typical office.
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