Dispatch Manager (Remote)

Location Address: Remote - MUST be based in St. Louis, MO / Baton Rouge, LA / New Orleans, LA

Compensation: $85,000 – 95,000 annual salary

Ready for a fast-paced job where you can provide the literal groundwork that connects communities together? Join Summit Materials – a construction materials company leading the industry – where we build the foundation for a better tomorrow.

Summit Materials consists of more than a dozen local companies that supply aggregates, cement, ready-mix concrete, asphalt paving, and construction services in the United States and western Canada. At Summit Materials, we support our teammates who lay the groundwork for our communities and live by our core values: Safety, Integrity, Sustainability, and Inclusivity. We re passionate about our teammates, our work, and our communities. Each of Summit s companies celebrates their individual legacies, but together - we are Summit Materials.

Benefits

We strive to offer you stable, year-round work: We get it. Construction can be seen as a seasonal business. Looking for work year-round? Because of our unique company structure, we have businesses that operate year-round and will work hard to make sure you have the steady work you re looking for.

We care for you and your family: We offer comprehensive medical, dental, and vision insurance plans to support the health of you and your family.

We prepare for the unexpected: We offer life insurance, long-term disability, and short-term disability coverage at no cost to you.

We invest in your career growth with Summit Materials and beyond: Get access to our Discover Learning catalog with thousands of available courses to support your professional and personal development. You can learn on-demand, at your own pace, and from any device.

We embrace your well-being: We know that your well-being is more than just physical. We re here to provide teammates with the resources and tools they need to stay healthy and feel supported, including an Employee Assistance Program (EAP) with free counseling, financial resources, and more.

We support your personal goals: We provide a financial foundation as you plan for the future. Our programs, like our 401(k) plan where we match up to 4% of your annual income, are designed to help you prepare and reach your goals for you and your family.

We give you time to recharge: We offer our teammates Paid Time Off (PTO) so they can recharge and relax with family and friends.

Overview

Summit Materials is looking for a Dispatch Manager within the Cement division to efficiently and effectively manage the dispatch process, procedures, improvements, optimize costs, and meet customer commitments, internally and externally for all modes of transportation.

Roles & Responsibilities

• Safety first mindset always; Demonstrates a commitment to communicating, improving, and adhering to safety policies in all work environments and areas. Ensure compliance with all local, state, and federal regulations
• Drive proactive communication, ownership over the text alert system (Message Media); Build working relationships with internal and external customers to ensure customer needs are addressed and challenges resolved in a timely fashion to achieve highly positive customer results consistent with strategic objectives
• Proactively cold call and communicate with customers to drive inside sales
• Negotiate with carriers to achieve the best outcome; provide truck rate guidance for sales to execute against
• Prioritize deliveries to efficiently maximize time and effectively utilize trucks/carriers by collaborating with terminals, sales, customers to establish delivery schedules according to factors such as truck capacities, distances to delivery sites and loading/unloading times
• Manage Safety Plus requirements, insurance and training for Vendors, Carriers and Drivers at Continental locations and customer sites
• Report against KPI metrics (carrier & customer scorecards, freight to customer, % full, transit time variances, etc.)
• Accurately processes invoices, delivery tickets, related shipping documents
• Participate in the annual Truck Request for Quote (RFQ) process
• Act on areas of continuous improvement opportunities.
• Update and communicate quarterly fuel surcharge tables by state for internal and external customers and carriers; enter tariff information to estimate customer requirements; Performs other responsibilities as assigned
• 1 Direct Report: Dispatcher
• Cross functional partners: Safety, Supply Chain, Distribution, Manufacturing, Sales & Marketing, Finance, Quality, Human Resources, Engineering

Skills & Experience

• High School Diploma or equivalent
• 10+ years in the transportation industry; 5+ years dispatching experience
• Safety mindset; organized self-starter with a positive can-do attitude, a sense of urgency to meet customer commitments, manage and follow through on multiple tasks, proficient in Microsoft Office (Word, Excel, PowerPoint)
• Self-Starter, strong organizational and time-management skills with an internal drive to continuously hit or exceed targets. Communications: integrity and trust, information must be tactful, respectful, clear, precise, and accurate.
• The expectation is that information flows upward and downward throughout the organization. Customer Service focused; pleasant/positive attitude working with CCC team, customers, and the public. Problem Solving Skills:
• Demonstrated ability to define operational problems, identify needs, resolve problems, analyze, and interpret results with attention to the details.
• Frequent sitting, standing, and walking; some exposure to dust, noise, and extreme temperatures when on a job site.
• Travel: ~ 15%

Additional Compensation

Short Term Incentive Plan / Annual Bonus eligibility

Build a lasting career with us. Apply now!

At Summit Materials, we provide the foundation to connect our communities today and build a better tomorrow. We value all our communities – including our diverse internal community of teammates that make us stronger. No matter your race, ethnicity, gender, age, or anything that makes you who you are…you belong.

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