USE THIS LINK TO APPLY: https://deluxe.wd5.myworkdayjobs.com/USA_CAN/job/Minneapolis-MN-USA/Web-Service-Analyst_221971WD

Responsibilities:

• Responsible for processing all customer files and templates, configuration of storefront settings and on-boarding, working on new and existing products, and managing tickets critical to support and requests
• Support the customer service and call center departments with technical expertise and workflow is crucial to the continued success of the storefronts for the customers
• Receive customer artwork files, pre-flight processing, convert files into online format, collect files with fonts and images, upload to online systems, testing online templates and quality control.
• Troubleshoot template, product and online storefront functionality issues from support tickets working with the customer care center and other team members. Manage requests sent to Quadro template team.
• Set up and configure customers in online system independently.

Basic Qualifications

• Education/Experience: Bachelors in Computer Graphics/Graphic Arts AND 5 years experience in print technology; OR HS/GED AND 3-5 years experience in Web-to-Print systems, Graphics, PrePress
• Microsoft Office 365 and Excel
• Experience with Mac, Mac OS, PC and Windows proficient

Preferred Qualifications:

• Experience: Demonstrated experience in forward-thinking design principles and practices that inspires team to continually evolve
• Demonstrated experience in and ability to work with Senior Level business owners
• Excellent verbal and written communication skills
• Senior level experience with Adobe CS design applications such as Adobe InDesign, Photoshop, Illustrator, Acrobat, Senior level PrePress workflow including preflight experience, Senior level knowledge and experience with Fonts and images
• Demonstrated understanding of User Interface processes and tools, as well as best practices, and is continuously streamlining processes in order to achieve higher quality, lower costs and shorter time to market

Job Type: Full-time

Pay: $60,000.00 - $62,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Print Technology: 5 years (Required)

Work Location: Remote

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