We are looking for a Senior Service Desk Specialist in or near Lafayette, LA. You will be part of a team of IT professionals who provide in-house technical PC hardware and software support while embedded onsite with a specific client. You will have the opportunity to work with and develop skills in a wide range of different systems and environments!

Recommended Requirements:

One (1) of the following:

• High School degree and 4+ years of IT job experience
• 4+ years of IT certifications
• Bachelors’ degree or greater related to IT.

Role Expectations:

• Maximize client focus, enjoy solving complex problems, and strive to learn new concepts
• Provide on-site support and remote support for various client software and hardware issues
• Enable positive end-user interactions and ensure troubleshooting process is an enjoyable experience
• Utilize and observe established SLAs to ensure timely responses and assistance to phone, email, and on-site support requests
• Identify and resolve technical issues. Be willing to investigate, learn, and ask questions
• Operate in a fast-paced environment, multitask projects, and prioritize issues effectively
• Flexibility to occasionally travel out of state for on-site service and project needs

Advanced / very familiar:

• Imaging desktops and configuring new user setups
• Managing and troubleshooting Windows OS / Server environments
• Managing, troubleshooting, and deploying printers
• Identifying and troubleshooting networking issues
• Using ticketing software and IT support tools

Intermediate / somewhat familiar:

• Asset tracking and inventory management
• Rack hardware installation and assembly
• VMware and vCenter management
• VOIP phone management and troubleshooting
• Helpdesk ring groups and call prioritization

About Our Company:

Our Vision:

We collaborate with our clients to identify their business needs and deliver solutions to ensure business continuity, security and necessary organizational infrastructure to help them grow, and we respond immediately to mitigate downtime.

Our Values:

BE HONEST – We constantly seek the truth and tell the truth for total transparency.

BE RELIABLE – We strive to do what we say we are going to do without exception.

BE GENUINE – We are who we are and realize that no one is perfect.

BE KIND – We recognize that when we put others first, they often will do the same.

We look forward to speaking with each of you!

Job Type: Full-time

Pay: $42,000.00 - $47,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 4 years

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Application Question(s):

• Are you willing to undergo a background check, in accordance with local law/regulations?
• Are you willing to take a drug test, in accordance with local law/regulations?
• Are you able to work on-site in the Tulsa metro area, as well as remote?

Education:

• High school or equivalent (Required)

Experience:

• Help desk: 4 years (Required)

Willingness to travel:

• 50% (Preferred)

Work Location: One location

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