• Job Summary and Mission

This job contributes to Starbucks success by leading a team of store partners to create and

maintain the Starbucks Experience for our customers and partners. The store manager is

required to regularly and customarily exercise discretion in managing the overall operation

of the store. In particular, a majority of time is spent supervising and directing the

workforce, making staffing decisions (i.e., hiring, training, evaluating, disciplining,

discharging, staffing and scheduling), ensuring customer satisfaction and product quality,

managing the store’s financial performance, and managing safety and security within the

store. The incumbent is responsible for modeling and acting in accordance with Starbucks

guiding principles.

Summary of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the

following:

Leadership

• Setting goals for the work group, developing organizational capability, and modeling how

we work together:

• Demonstrates a calm demeanor during periods of high volume or unusual events and

manages smooth transitions thereafter to keep store operating to standard and to set a

positive example for the store team.

• Displays a customer comes first attitude by training and holding partners accountable for

delivering legendary customer service.

• Drives the implementation of company programs by developing action plans and directly

motivating and instructing the store team to implement them to meet operational and

organizational objectives.

• Manages with integrity, honesty and knowledge that promote the culture, values and

mission of Starbucks.

• Plans, identifies, communicates, and delegates appropriate responsibilities and practices

to store partners to ensure smooth flow of operations.

• Provides coaching and direction to the store team to take action and to achieve

operational goals. Constantly reviews store environment and key business indicators to

identify problems, concerns, and opportunities for improvement to provide coaching and

direction to the store team to achieve operational goals.

Qualifications

• Must read, write, and understand verbal instructions
• Must complete a sanitation course either before or during first year as a lead
• Ability to perform basic arithmetic
• Maintain emotional control under stress
• Ability to resolve interpersonal situations
• Strong organizational skills
• Minimum of 2 years management experience with at least 1 year spent as general manager
• Coffee background preferred but not required

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Night shift

Ability to commute/relocate:

• Alpharetta, GA 30004: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Coffee Management: 2 years (Preferred)

License/Certification:

• Food Managers certification (Preferred)

Work Location: One location

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