Software Support Specialist

Lacey, WA; Remote Position

Alliance Enterprises, Inc., founded in 1981, has a history of providing innovative technology-based solutions. Alliance specializes in developing applications that support vocational rehabilitation agencies in assisting people with disabilities to obtain long term employment.

At Alliance, we invest in people, meaning we support our employees to increase their business savvy, technical knowledge, and industry perspective. Our employees are trustworthy and care about each other and our customers; we work together to support the vocational rehabilitation industry.

We are looking for a self-motivated individual to provide the ultimate customer experience. You will provide resolution to end-users (customers) by performing a question diagnosis while guiding customers through step-by-step solutions. This support is provided by clearly communicating technical solutions in a user-friendly and professional manner. In addition, you will provide software demonstrations on functionality and new features for current and potential customers and help set up system environments. This position is eligible for remote work.

Responsibilities and Duties

• Responsible for troubleshooting support issues of a proprietary Case Management System.
• Utilize internal and external tools to achieve a positive outcome for our customers.
• Assist on-premises and hosted customers in updating and maintaining their systems including add-on products to also meet federal reporting or accessibility requirements.
• demonstrate the ability to adapt to an ever-changing Software Development Life Cycle including new technologies and requirements.
• Ability to understand specifications and basic code reading skills

Required Skills and Expertise

• 6-12 months recent customer support experience
  
• Associate Degree or equivalent years of experience.
• Excellent communication skills, written and oral, including active listening and the ability to ask questions.
• Proficient in Microsoft Office (Word, Excel, PowerPoint) and Microsoft Teams.

Highly Desired Skills and Expertise

• Previous experience supporting a proprietary database software
• Basic understanding of Relational Database Management Systems (RDBMS)
• Basic understanding of the Software Development Life Cycle (SDLC)
• Basic networking knowledge to include connectivity, TCP-IP, DHCP, DNS, LAN/WAN
• Basic understanding of Microsoft SQL Server to include creating basic select queries and reading stored procedures
• Basic understanding of Microsoft Internet Information Server (IIS)
• Basic understanding of analytics using Power BI or Tableau
• Basic Programming Skills or Visual Studio experience

Additional Helpful Qualifications

• Industry Level Certifications: CompTIA / Microsoft / Cisco / Tableau

Physical Requirements

• Primarily a stationary position, may have occasional opportunities to move about within an office environment.

To be considered for this position, please include a cover letter with your application.

To Apply please submit cover letter and resume at: www.allianceenterprises.com/culture-and-careers/

Employment Type: Full Time; Non-Exempt

Experience: Entry to Intermediate Level

Salary Range: $20/hour - $22/hour

Industry: Software, Information Technology and Services

Employees are covered by medical, dental, vision, and AD&D insurance. Alliance offers a 401k plan in addition to 11 paid holidays and paid time off (PTO), which accrues bi-weekly (12 days total). Employees may also receive discretionary bonuses throughout the year.

If you require reasonable accommodations to perform any of these duties, please contact HR@allianceenterprises.com

Alliance Enterprises, Inc is an Equal Opportunity Employer