Description:

Looking for Support Engineers to join the support team within Health and Wellness. Need these consultants to be Well-organized, high attention to detail. Excellent written and verbal communication skills. - For Support Engineers, it’s a unique role because they are part analysts and part engineers. Here are 2 job descriptions that we typically use in the Operations space. We don’t have a Support Engineer job title in Walmart which is really what this role will be – so we are looking for a hybrid between these 2 roles, more focused on Software Engineer background. Operations Analyst: Position Description : • Audits complex critical systems delivery for business processes • Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans • Determines the impact of changes made to existing hardware, software, and schedules • Determines the impact of new products and tools implementation across the business and mitigates potential issues • Models’ compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity • Monitors and manages flows • Provides and supports the implementation of business solutions • Reduces the impact of application and infrastructure failures on business delivery • Supports Field Support area of responsibility Minimum Qualifications : • 5 years of production support or application break-fix or equivalent • Bachelor of Science and 3 years operations analyst experience OR 5 years operations analyst experience. Software Engineer: • Assists in providing guidance to small groups of two to three engineers, including offshore associates, for assigned Engineering projects by proving pertinent documents, directions, examples, and timeline. • Provides support to the business by responding to user questions, concerns, and issues (for example, technical feasibility, implementation strategies); researching and identifying needed solutions; determining implementation designs; providing guidance regarding implications of new and enhanced systems; identifying short and long term solutions; and directing users to appropriate contacts for issues outside of associate's domain. • Manages small to large-sized complex projects by reviewing project requirements; translating requirements into technical solutions; researching and identifying alternative solutions; determining needed solution based on return on investment and value add to the business; gathering requested information (for example, design documents, product requirements, wire frames); writing and developing code; conducting unit testing; communicating status and issues to team members and stakeholders; collaborating with project team and cross functional teams; identifying areas of opportunity; interpreting information and identifying a solution; ensuring solution is sustainable across implementation and use; troubleshooting open issues and bug-fixes; and ensuring on-time delivery and hand-offs. • Troubleshoots business and production issues by gathering information (for example, issue, impact, criticality, possible root cause); performing root cause analysis to reduce future issues; engaging support teams to assist in the resolution of issues; developing solutions; driving the development of an action plan; performing actions as designated in the plan; interpreting the results to determine further action; and completing online documentation. • Participates in the discovery phase of small to medium-sized projects to come up with high level design by partnering with the product management, project management, business, and user experience teams. • Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales. • Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities. • Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by incorporating these into the development and implementation of business plans; using the Open Door Policy; and demonstrating and assisting others with how to apply these in executing business processes and practices. Minimum Qualifications: • Bachelor’s degree in Computer Science and 2 years’ experience in software engineering or related field OR 4 years’ experience in software engineering or related field. • At least 1 year experience in Support Engineer Role This team will require relocation to one of the Walmart hubs below. Hybrid work environment. Walmart hub locations are as follows: Bentonville Seattle Sunnyvale Hoboken Atlanta Dallas Toronto

Skills:

Data, tableau, analytic, Java, REST API, Cloud, Break Fix, google analytics

Top Skills Details:

Data,tableau,analytic,Java,REST API,Cloud,Break Fix

Additional Skills & Qualifications:

please see detailed JD.

Experience Level:

Intermediate Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.