Title: Senior Service Desk Analyst
Location: DocGo HQ, 35 West 35th Street, New York, NY 10001
Employment Type: Full time
Benefits: Medical, Dental, and Vision (with company contribution), Paid Time Off, 401k
Salary Range: $75,000-$90,000 (Dependent on experience)

About DocGo:
DocGo is transforming healthcare with peerless innovation and on-the-ground care. Our mobile workforce of thousands of full-time traveling clinicians and our proprietary, AI-powered software leverages robust medical record integrations to drastically improve patient outcomes. In our tireless pursuit of high-quality, highly affordable healthcare for all, DocGo makes the impossible possible. We’re revolutionizing the delivery of healthcare and we need a Senior Service Desk Analyst to join us!

About The Job:
Headquartered in NYC, we are a fast-moving and rapidly growing healthcare startup with a growing global footprint. As a member of the Service Desk, you will provide day-to-day administrative and desktop support to users of both hardware, software systems, and applications. You will support all systems and network IT related issues. Our ideal candidate must be a problem solver with a lot of initiative and excellent, well rounded, technical knowledge. You will be part of the global IT support team and must work collaboratively and constructively with all members.

Responsibilities:

• Act as an escalation point for L1 Analysts and a mentor when possible.

• When escalated to you, provide end-user troubleshooting, either remotely or in person, and support for staff to include desktop, laptop, applications, and other operational tasks.

• Ensure all tickets are documented with current status, customer communications and full description of the problem/resolution daily.

• Configure workstation and laptops with standard workstation automation and install applications.

• Communicate with end users in non-technical terms, understand their business requirements, and provide long term or permanent solutions to issues.

• Maintain documentation or KBs for internal and external usage.

• Work on continuous improvement by sharing experiences and knowledge within the team.

• Be able to support a 24/7 company on a rotating basis

• Construction/Development of, management, and maintenance of website assets

Required Qualifications:

• 5+ years of relevant experience

• Experience in automation is desire

• HTML

• CSS

• JavaScript

• MySQL

• Comfortable working in a fast-paced environment where changes can occur daily and can multi-task effectively

• Excellent and demonstrable troubleshooting skills

• Excellent customer service and/or service desk skills

• Ability to work in a team environment or at times independently

• Strong documentation skills

• Strong attention to detail

• Respond to the daily queue of support requests

• Provision equipment to be sent to corporate users or into the field

• Must be a fast learner with good verbal and written communication skills

• Familiarity and working knowledge of Windows Server infrastructure, Windows 10, Microsoft Azure & AAD, On-Premises Active Directory, Microsoft 365, and Google Workspaces

• Experience with MDM

• Familiarity and proficiency with UniFi, Fortinet, and Cisco

• Proficiency with switches, firewalls, IP routing, network security, and VoIP

• Knowledge of and experience with RMM solutions

• Understanding of Command-line in Windows

• Experience with Managed AntiVirus

• Willingness to travel to remote sites when required

• Legally eligible to work in the US

Preferred Qualifications:

• Bachelor’s Degree Preferred but not required

• Experience with Endpoint Detection & Response Solutions

• Familiarity working in environments which require compliance to be met (e.g. HIPAA, ISO)

EEO/AAP Statement: DocGo is an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. DocGo is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position.

Job Type: Full-time

Pay: $75,000.00 - $90,000.00 per year

Please Note :
stephenwilliam.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, stephenwilliam.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.