The City of Fort Lauderdale has a career opportunity for a Senior Customer Service Representative. A candidate that is motivated to take on today's greatest challenges and rewards in the field of local public service. A candidate who is passionate about making a difference and achieving our mission: We Build Community, in a fast-paced organization that operates by vision, strategy, and action. Would you fit in?

This is responsible lead worker clerical and customer service work of more than average difficulty in the billing, collection and servicing of customer accounts.

Employees in this class supervise and participate in complex computerized clerical tasks creating, maintaining, billing, collecting and servicing customer accounts for items, such as water, sewer, parking citations, special assessments, occupational licenses and the posting of daily operations to the City's accounting system. An important aspect of the work in this class is supervising and participating in customer relations activities, resolving unusual questions, problems and complaints in a tactful and courteous manner. The employee must exercise reasonable initiative and independent judgment in opening and closing accounts, making adjustments to accounts and resolving problems.

Work is reviewed by an assigned supervisor in conferences with the employee, through direct observation, review of reports and records and through reports received from customers and others.

NOTE:

The duties of this position will include all of those duties set forth in the official job description.
The City offers a wide variety of benefits to employees. In addition to the competitive benefits package and salary, the City participates in the Florida Retirement System (FRS) which offers an investment option and a pension option, and requires a 3% contribution from employees. New hires are automatically enrolled in FRS.

Say "Hello" to the City of Fort Lauderdale and Say "Goodbye" to Your Student Loan!
That's right! Under the U.S. Department of Education's Public Service Loan Forgiveness (PSLF) program, the remaining balance on your student loan may be forgiven after you have made 120 qualifying monthly payments while working full-time at the City of Fort Lauderdale! Please visit StudentAid.gov/publicservice for more information or to see if you qualify.

This job classification is included within the bargaining unit represented by Teamsters Local Union 769 and therefore is subject to the terms and conditions of the Collective Bargaining Agreement between the City of Fort Lauderdale and Teamsters Local Union 769.

• Leads, plans, reviews and participates in the work of employees responsible for providing a wide variety of customer services in support of assigned department
• Performs a variety of general clerical functions, which include maintaining and updating complex filing systems; processing forms, reports and various permits; preparing general correspondence; performing calculations and monetary transactions
• Researches files and records depending on area of assignment
• Responds to customer inquiries and complaints in a timely and efficient manner
• Resolves problems and explains applicable policies and procedures
• Provides support and guidance to supervisors and management staff
• Verifies the work of assigned employees for accuracy, proper work methods, techniques and compliance with applicable standards and specifications
• Performs related work as require