BASIC QUALIFICATIONS

• High School Diploma or equivalent
• Strong verbal and written communication skills
• Experience using Microsoft Office (Excel, Word, PowerPoint) and Outlook
• Proven ability to work with minimal direct supervision and to prioritize and

manage time effectively in a dynamic and often ambiguous environment.

Job summary
The Seasonal Trainer is responsible for the execution of Behind the Smile, a new Tier 1
new hire onboarding program within NACF, with a focus on providing a welcoming,
exciting, and engaging new hire experience. The Seasonal Trainer plays a key role in
driving the success of the onboarding program by supporting new hires in acclimating
to their roles and feeling connected to Amazon culture. The Seasonal Trainer also
works with operations managers, area managers, production assistants and associates
to constantly improves the long-term capabilities of the area to which he/she is
assigned.

To succeed, the Seasonal Trainer will need to communicate effectively, execute
tactically, and collaborate across many teams, levels, and situations. In addition, and

ideal candidate for this role will possess:

• Excellent communication skills
• Comfortable talking in front of a group as well as one-on-one with an

individual

• Able to give and receive feedback effectively
• Can drive understanding (i.e. using visual aids, able to recognize when a group

or individual is lost and needs more attention)

• Ability to follow up
• Always meets time commitments and deadlines, is goal oriented
• Checks and tests for understanding
• Gives insight to area managers
• Proven people skills
• Works hard for the success of others, constantly remains “customer obsessed”
• Demonstrates a positive “can do” demeanor and has fun and gains energy

from working with others

• Is an active listener
• Is a technical expert
• Demonstrated ability to consistently function at 100% of expectations
• Understands upstream and downstream variances
• Is able to use resources to expand knowledge and can answer tough

questions

Key job responsibilities

• Execute a consistent, best-in-class new hire experience in a rapid and complex

changing work environment

• Using a hands-on approach, engage and excite newly hired employees in a

welcoming and supportive environment

• Drive operational mechanisms to ensure an exceptional, reliable onboarding

experience

• Facilitate a smooth transition from onboarding to in-path training while

remaining engaged and acting as a resource for new hires

• Analyze and interpret metrics to identify areas for continuous improvement
• React quickly to serve as a resource for specific barriers and determining the

correct steps to resolve.

• Drive effective teamwork, communication, and collaboration across disparate

groups with competing priorities.

• Support a 24/7 environment that has multiple shifts and seasonal staffing

ramps to meet customer demand.

• Amazon Operations and Distribution is a 24/7 environment and shifts may

change due to business needs. Full shift flexibility including holidays, nights
and weekends is needed for this role.

PREFERRED QUALIFICATIONS

• A least 1 year Amazon experience
• Experience facilitating training using various training modalities
• Prior experience in education, training, human resources, or recruiting
• Understanding of customer fulfillment processes and flow
• Willingness to participate in and support the Operational Excellence initiatives

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.


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