REMOTE: Trust & Safety - Customer Care Associate (Full-time 1st shift; Tues - Sat , 10am-7pm) Job at The Meet Group
The Meet Group is a fast-growing Media Technology company in the Greater Philadelphia region. Our recently launched video products are enhancing the way people meet across the world to achieve the goal of one of the most important basic needs of human connection. Using innovative products and sophisticated data science, we keep our millions of mobile daily active users engaged, and originate untold numbers of casual chats, friendships, dates, and marriages. Through our vPaaS (video Platform as a Service) we power livestreaming video and the creator economy for 7 of the top 50 apps in the world.
At The Meet Group, we are working to build the best places to meet new people in pursuit of our vision to meet the universal need for human connection. In addition to our portfolio of owned-and-operated social and dating apps, through our Video-Platform-as-a-Service SDK, we power livestreaming and creator economy features across some of the world’s best-known dating brands.
As a Customer Care Associate with The Meet Group, you will join an industry-leading Trust & Safety team focused on supporting members of our mobile apps - MeetMe, Skout, Tagged, GROWLr - in addition to supporting video users of industry partners that implement our Live video product (vPaaS) on their platforms.
PLEASE NOTE: This is a full-time, permanent, work-from-home position open to residents of PA, NJ, NY, NC, SC, and FL. Candidates should only apply if they have a private home-based workspace, high-speed Internet suitable for reliable remote work, and the availability to focus on assigned tasks during set work hours. Hardware (laptop, desktop display, etc.) is company-provided. Applicants must be 18 or older & authorized to work in the United States.
SCHEDULE: 1st shift- Tuesday, Wednesday, Thursday, Friday, Saturday; 10am - 7pm
BASE PAY RATE: $22 per hour
Responsibilities:
- Supporting members via email & phone
- Investigating & addressing Terms of Service violations
- Escalating safety-related matters to law enforcement
- Reviewing user-generated content including photo uploads, text, and video
- Compiling & processing cash rewards redeemed by video content creators
- Analyzing purchase & virtual gift activity
- Assisting with other duties/projects as assigned
Requirements:
- Private home-based workspace, high-speed Internet, and availability to focus on assigned tasks during set work hours
- Working regularly scheduled weekend days & holidays
- Customer Service experience (in a remote / metrics-driven role preferred)
- Computer/smartphone / social media savvy; working knowledge of iOS, Android, Mac/PC, MS Office, Google Workspace
- Excellent written & verbal communication skills
- Ability to follow documented processes & procedures, and quickly adjust when coached
- High School Diploma or GED equivalent (College degree preferred)
Competitive Compensation, Benefits & Perks:
- 401(k) matching
- Medical/Rx insurance
- Dental Insurance
- Vision Insurance
- Life/AD&D insurance
- Group Long-Term & Short-Term disability coverage
- Employee Assistance Programs
- Voluntary AFLAC benefit offerings
- Voluntary Pet Insurance
- Generous paid time off, including fully paid bereavement, maternity, and parental bonding leave
- Employee discount programs
- Optional overtime opportunities
- Paid training
- Remote work - Save the commute!
- The base pay for this position at the commencement of employment is expected to be $22/hour. Details of participation in the aforementioned benefits and perks will be provided to anyone who receives an offer of employment.
The Meet Group owns and operates the most engaging dating communities in the world, including MeetMe, Skout, Tagged, and GROWLr. Serving millions of daters daily, each month, our livestreaming solutions entice our community to spend 1 billion minutes in video. Our network size, technology, and leading moderation and talent teams enable us to partner for and acquire new audiences, including through video platform-as-service products. The Meet Group, Inc. is a subsidiary of ParshipMeet Group, a diversified international market leader in online dating, which also owns and operates leading matchmaking brands eharmony, Parship, and ElitePartner. For more information, visit themeetgroup.com, and follow us on Facebook, Twitter or LinkedIn.
The Meet Group is an equal opportunity employer and a participating employer of Everify. We value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, or marital, veteran, or disability status.
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