The Osborne Association serves individuals, families, and communities affected by the criminal justice system. Through our programs, we offer opportunities for people to heal from and repair harm, restore their lives, and thrive. We challenge systems rooted in racism and retribution and fight for policies and practices that promote true safety, justice, and liberation.

At Osborne, we are guided by core values and shared beliefs. We honor everyone's capacity to change, celebrate our shared humanity, are united in our pursuit of justice and equity, take all possible steps to keep our commitments and advocate for people and principles with fierce and tenacious determination.

Osborne is opening its first transitional housing and reentry program, The Fulton Community Reentry Center (Fulton). Fulton will provide 140 beds of transitional reentry housing to formerly incarcerated men who would otherwise be homeless after discharge from a correctional facility. Fulton will also provide onsite reentry services, including case management, benefits enrollment, employment, health, and substance use disorder treatment. The facility operates 365 days on a 24-hour basis daily, including evening and weekend hours (some positions will require non-traditional work hours).

We are seeking a full-time Receptionist. As a Receptionist, you will be the first point of contact for Fulton Community Reentry Center. The Receptionist’s duties include offering administrative support across the organization. You will welcome guests and greet people who visit the business. You will also coordinate front-desk activities, including distributing correspondence and redirecting phone calls.

Responsibilities

• Greet and welcome guests as soon as they arrive.
• Direct visitors to the appropriate place.
• Answer, screen, and forward incoming phone calls.
• Ensure the reception area is tidy and presentable, with all necessary stationery and material (e.g., pens, forms, and brochures)
• Ensure all visitors sign in/out of the visitor’s log
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook)
• Update calendars and schedule meetings
• Perform other clerical receptionist duties such as filing, photocopying, transcribing, and faxing
• Process, sort, and distribute mail/packages for the site.
• Perform additional duties as assigned

Education

• High School Diploma or General Equivalency Diploma
• Additional certification in Office Management is a plus

Experience

• Proven work experience as a Receptionist, Front Office Representative, or similar role
• Proficiency in Microsoft Office Suite and Google Suite
• Hands-on experience with office equipment (e.g., fax machines and printers)
• Customer service

Additional Skills

• Bilingual - English and Spanish (verbal and written) is a preferred
• Must have good interpersonal skills with the ability to communicate effectively, both written and oral.
• Knowledge of community resources.
• Ability to make sound decisions and resolve conflicts.
• Deal calmly in crisis situations and handle multiple tasks effectively under pressure with minimum supervision
• Work collaboratively well with diverse groups.
• Strong organizational skills, detail-oriented, and efficient.
• Ability to be resourceful and proactive when issues arise
• Must be able to work flexible shifts, weekends, and overtime if necessary.

Benefits of Working for the Osborne Association

Generous benefits include four weeks of vacation, tuition reimbursement, flexible work schedule, excellent Medical, Dental, and Vision insurance, and a 403(b) plan with a company match. Career development through ongoing training and individual development plans.

The Osborne Association is an EEO/Affirmative Action employer and a VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, unemployment status, or any other protected category. The Osborne Association takes affirmative action in support of its policy to advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities.

Thank you for your interest in the Osborne Association. Please be sure to include a cover letter with your application. We wish we could personally respond to each application but due to the volume of interest we receive, we are not able to. Please, no phone calls.

** Salary is based on commensurate experience and other qualifications.