Reception Coordinator - Full Time - Day Job at Hackensack Meridian Health
Overview:
The Reception Coordinator welcomes all guests and coordinates the flow of patients.
Responsibilities:- Acting as a liaison for centralized complaints and utilizing innovative and analytical skills for problem solving and notifying appropriate supervisor or manager of issues as they arise to assure patient satisfaction.
- Referring patients, patient’s families and visitors to appropriate services and resources.
- Overseeing reception area and coordinates initial patient flow.
- Coordinating additions to daily schedule and notifying appropriate areas/personnel within the department.
- Triaging patients to the appropriate areas, directing patients to exam rooms and escorting to exam rooms.
- Answering phones and directing calls to proper department or personnel.
- Lifting a minimum of 2 lbs., pushing and pulling a minimum of 10 lbs. and standing a minimum of 8 hours a day.
- Identifying the needs of the patient population served and modifying and delivering care that is specific to those needs (i.e., age, culture, language, hearing and/or visually impaired, etc.). This process includes communicating with the patient, parent and/or primary caregiver(s) at their level (developmental/age, educational, literacy, etc.).
- Adhering to the standards identified in the Medical Center's Organizational Competencies.
- Having regular contact with Medical Center personnel, patients and visitors.
- High School Diploma or equivalent is required
- Previous clerical and reception experience is required
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