The role of the Part-Time Call Center Representative is to go above and beyond to meet the financial needs of our members. The ideal candidate is a go-getter who craves knowledge and growth in the financial industry. They should be comfortable in a sales environment and must have a reputation for excellent attendance. In all they do, our Call Center Representatives strive to provide a “WOW” member service experience over the phone, and we are seeking someone who desires to do the same while helping our members on a path to financial wellness.

A DAY IN THE LIFE OF A CALL CENTER REPRESENTATIVE INCLUDES:

• Answering member phone calls and providing first-call resolution on various financial issues.
• Actively promoting and cross-selling all Credit Union products and services by identifying member needs in order to achieve established goals.
• Utilizing strong listening, communication, and problem-solving skills while diplomatically handling and/or resolving member issues.
• Accurately processing member transactions over the phone.
• Processing all necessary paperwork and ensuring compliance with all required regulations, procedures, and policies.

CALL CENTER REPRESENTATIVE SKILLS AND QUALIFICATIONS INCLUDE:

• A High School Diploma or equivalent.
• 1 year of experience in a call center and/or at a financial institution.
• Must meet the requirements for our Telecommuting Program (More information below!)
• Excellent oral, written, and telephone communication skills.
• Strong problem-solving and member service skills.
• Working knowledge of Microsoft Office products, especially Word, Excel, and PPT.

OTHER THINGS YOU MAY WANT TO KNOW ABOUT THIS POSITION:

• Work Schedule

o. Monday – Friday

• 9:00 am – 2:00 pm or
• 12:00 pm – 5:00 pm
• Travel

p. Travel is not necessary for this position.

• Telecommuting

q. Telecommuting is required for this position.

• Requirements include:
• A dedicated workspace.
• Secure and strong internet connection.
• Not being a caretaker for any dependents (adult or child) for the entirety of the scheduled shift.
• An environment free from loud noises or outside distractions.
• The first 60 days will be on-site for training at our Corporate Campus located at 2675 O’Neal Lane in Baton Rouge.

WHY SHOULD YOU JOIN THE PELICAN TEAM?
Since 1956, Pelican State Credit Union has been providing financial services to individuals and their families throughout the state of Louisiana. We've since grown into the largest state-chartered credit union in Louisiana now serving over 68,000 members nationwide. Because of our continued growth, Pelican State Credit Union is searching for new team members that embrace our Core Values and have a desire to positively contribute to our culture.
Our culture is grounded in faith, and we strive to live the golden rule of ‘love thy neighbor’. We are dedicated to creating, promoting, and nurturing a safe and inclusive work environment, and we expect the same from each of our employees. We value diverse talents and welcome individuals with unique backgrounds, working styles, and skill sets. We believe that our differences make us a better team by allowing us to make better decisions, be more innovative, and better serve our members and communities.

Our part-time employees enjoy amazing benefits including:

• Paid Vacation & Sick Leave.
• 15 Paid Holidays, including a Cultural Floating Holiday.
• 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5%.
• Paid Time Off to volunteer with approved non-profits and charities.

Pelican State Credit Union is an Equal Opportunity Employer and a drug-free workplace. All locations are tobacco-free facilities.


Please Note :
stephenwilliam.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, stephenwilliam.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.