Project Manager Job Description

Manage and complete jobs according to 911 Restoration of Reno Tahoe processes per work order. Respond to service calls when needed. Set up and establish efficient job flow, coordinate requirements for the job, complete job documentation, perform and supervise production work, and monitor assigned jobs from start to finish. Follow and enforce all safety procedures on the job site. Resolve problems quickly as they arise. Monitor all assigned jobs to ensure customer needs are met. Communicate and establish relationships with commercial, insurance, and residential customers. Manage the cleaning and maintenance of vehicles, equipment, warehouse, and office areas.

1. Executive: Customer Satisfaction

a. Monitor, communicate, and respond to customer needs.

• Discuss expectations, requirements, and changes with customers.
• Communicate with customer on job progress and concerns.
• Document customer concerns and/or complaints and resolve in a timely and professional manner.
• Document damage caused by production crew and discuss agreeable settlement with team prior to presenting solution to customer.
• Identify activities for incremental improvement and discuss with Technicians.

2. Production: Production Crew and Job Management

a. Adhere to timely job response.

• Ensure all personnel are available for emergency services as required.

b. Oversee jobsite management.

• Ensure all personnel reports to jobsite as scheduled.
• Coordinate production and assign tasks to technicians.
• Confirm that staging area and equipment for each job are set up properly.
• Ensure that all production processes follow our production guidelines per work order and are performed as scheduled.
• Make certain that end-of-job/end-of-day cleanup and breakdown has been performed.
• Perform a final walk-through with customers at job completion. Re-service jobs as requested by production manager.

c. Perform production processes as scheduled.

d. Supervise production technicians.

• Ensure production technicians understand and follow rules for behavior and performance on the job.
• Assign tasks to production technicians and manage workflow and task completion.
• Ensure production technicians complete all jobs according to production guidelines and with excellent customer service.

e. Manage job file documentation.

• Review customer applicable documentation for the job with the customer and obtain required authorizations.
• Responsible for writing scopes for each job and creating estimates in Xactimate.
• Complete all documentation for job files in Xactimate.

f. Coach and train production technicians.

• Train production technicians on production processes, equipment maintenance, and customer relations.
• Assist production technicians in seeking all relevant certifications.
• Model professional behavior and customer relations skills.

3. Production: Jobsite/Employee Appearance

a. Make sure jobsite is left with a clean and orderly appearance.

• Ensure that crew shows respect for customer’s home/property.

c. Willingness to travel a plus

4. Human Resources: Communication Management

a. Ensure clear two-way communication with operations manager.

• Keep operations manager informed of job progress and issues.

b. Ensure clear two-way communication with office staff.

• Keep office informed of job progress and issues.

c. Ensure clear two-way communication with production technicians.

• Ensures the professional conduct of each production technician on crew, making sure conduct is supportive of the growth and development of the technician.

d. Communicate clear expectations to production technicians.

• Keep production technicians informed of job progress and issues.

5. Executive: Professional and Personal Development

a. Continue development of production skills and expertise of services, cleaning products and equipment.

• Complete certification through Institute of Inspection, Cleaning, and Restoration Certification (IICRC) certifications.
• Complete all relevant training programs and achieve all relevant production certifications.
• Know equipment and product directions.
• Know Material Safety Data Sheets (MSDS) to ensure proper usage and application.
• Know how to properly operate equipment from reading owner’s manuals and training with other team members.

b. Continue development of management, team building, and leadership skills.

Salary: 65,000 - 85,000

Job Type: Full-time

Pay: $65,000.00 - $85,000.00 per year

Benefits:

• Paid time off

Schedule:

• 10 hour shift
• On call
• Weekend availability

Education:

• Associate (Preferred)

Experience:

• Water damage restoration: 4 years (Preferred)

License/Certification:

• IICRC Certification (Preferred)

Work Location: One location

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