Home Lending Transformation takes an end-to-end view of a customer's journey from application to payoff to create a differentiated homeownership experience for Chase customers that no competitor can match. Chase MyHome (Explore | Buy | Manage) product is focused on helping customers find homes, explore offers, apply for a loan and manage their home through simple, educational and personalized self-service experiences. Our goal is to support customers with the right resources wherever they are on their home buying and ownership journey.

Successful transformation at this scale requires diverse and talented people who are equipped with the right end-to-end knowledge, skills, passion about customers, and excitement about being at the forefront of change and innovation.

As a Product Analyst within the Chase MyHome (Explore | Buy | Manage) Product Team, your primary responsibilities will be to assist in executing the strategic direction of the overall product roadmap. You should understand the business value of the book of work and use critical thinking to help our Area Product Owners and Product team members make informed decisions. You will work with cross-functional teams comprising of product, customer experience designers, data analysts and technologists. You will work with the delivery owner in helping to manage key product delivery processes and priorit ies to maximize the value of the product. You will work within the agile process to help support ongoing backlog management and prioritization, plan and coordinate capacity, communicate, and monitor progress.

Role Responsibilities:

• You will be a key team member helping drive the overall delivery of key initiatives on our product roadmap and support the product's long-term strategic vision.
• Actively lead discussions to advance the product roadmap initiatives through product and agile processes.
• Support end-to-end management and product delivery across the full product lifecycle including intake, prioritization, discovery, build, test, release, and rollout in partnership with area product teams, data, design, and technology
• Serve as a lead on delivery processes and provide guidance to team members
• Understand and mitigate risks in delivery milestones, bottlenecks, and inefficiencies in product development lifecycle.
• Develop clear process documentation for product team including training materials, job aids, workflows, and other materials as needed to support product delivery.

Working with the Delivery Owner, you will:

• Collaborate within the product and across the Home Lending transformation team to drive product delivery
• Establish, lead and refine delivery processes for the product team ensuring streamlined execution of roadmap
• Influence, inform and monitor overall product delivery and backlog health while keeping up to date on transformation practice advancements
• Interact regularly with product team members to understand needs and develop potential solutions to meet those needs
• Provide leadership and communication for cross-product/cross-business initiatives
• Engage Technical leadership, Area Product Owners and team members

Qualifications:

• Preferred experience in supporting product management delivery and execution, preferably across Home Lending/Financial Services
• Experience supporting and maintaining a roadmap across a large and diverse organization
• Experience managing product delivery across multiple workstreams with varying timelines, priorities and complexities
• Sense of urgency with disposition to execute and mentor team members on tools and processes to follow
• Demonstrated ability to make decisions, take accountability for those decisions while candidly challenging the status quo to drive the right employee and customer outcomes
• Strong communication skills with ability to fluidly interact with senior leaders, key stakeholders, employees and third-party vendors
• Independently establishes and manages relationships with internal technology and product partners as required
• Strong analytical and problem-solving skills
• Experience with agile product development and software delivery lifecycle
• Experience with Jira and confluence
• Bachelor's Degree required

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans

Base Pay/Salary
Jersey City,NJ $93,100.00 - $129,000.00 / year