New Accounts Specialist II
Los Angeles Metropolitan Area - 100% Remote
6-Month Contract: W2 Consultants Only

Summary:

• Under minimal supervision, applies comprehensive knowledge of client and account opening and maintenance policies, procedures, and workflows to lead others and aid in the improvement of departmental efficiencies.
• Independently resolves and/or assists others with complex issues and escalations.
• May direct workflows and delegate resources as necessary to ensure timely work completion.
• Assesses processes for regulatory risk and compliance.
• Facilitates the training and mentoring of lower-level associates and provides developmental feedback to leadership to aid in associate growth opportunities.
• Acts as a subject matter expert (SME), representing the department in cross-departmental projects and may lead projects that are moderate to complex in scope including Mass Account Transfers.
• Works with management to establish and enhance procedures.

Responsibilities:

• Acts as a technical subject matter expert for both internal and external clients (including financial advisors and sales assistants) and acts as a liaison between department associates and Legal, AML, and Compliance departments.
• Identifies and directs the review of complex issues, analyzes and interprets data and trends, and determines appropriate corrective action.
• Guides team on understanding client needs defines root causes of complex problems and leads the implementation of solutions.
• Point of contact for all escalated calls from other associates, internal clients, and branch personnel.
• Guides and directs a team culture where on-the-job training is prevalent.
• Coordinates department documentation such as user manuals, quick reference guides, job procedures, [client]net, training materials, and other relevant job aides.
• Consults with Operations Documentation and Education Team to ensure appropriate training approach.
• Creates or supports training plans, facilitates sessions, and leads less experienced associates through department training as needed.
• Reports successes and identifies concerns to department leadership.
• Directs department workflows as needed to ensure work is completed in a timely manner.
• Represents department on, and may lead, departmental projects, or process improvements, including requirement gathering, documentation, and functional analysis and testing as needed.
• Directs or assists in reviewing lower-level associates' work for accuracy and completeness, analyzing results to document trends, and engaging in activities that support the overall improvement of department quality.
• Actively supports or leads Mass Account Transfer activities including mapping, preparation, and after-hour account validation events related to Mass Account Transfers.
• Acts as a point of contact for internal/external audits and provides demonstrations to auditors and visiting branch/home office staff.
• Assists the team with various functions as volume/staffing dictates.
• Performs other duties, special projects, and responsibilities as assigned.

Qualifications:

• 3-6 Years of Experience and knowledge of Operations and New Accounts systems.
• Advanced customer operations and the financial industry.
• Accounting concepts and principles.
• Investment concepts, practices, and procedures used in the securities industry and as required by New Accounts.

Technical Skills:

• Detail orientation and flexibility are sufficient to handle a high volume of phone calls requiring quick analytical and supportive responses.
• Interpersonal communication (written and verbal) is sufficient to interact with associates at all levels of the organization as well as financial advisors and branch personnel.
• Identifying and resolving operational issues.
• Numerical aptitude and critical thinking are sufficient to solve operational problems.
• Analyzing operational processes and identifying opportunities for improvement.
• Ability to operate standard office equipment and use required software applications to produce correspondence, reports, and electronic communication.

Soft Skills:

• Lead the work of others and provide cross-training, coaching, and mentoring.
• Handle stressful situations and provide a high level of customer service in a calm and professional manner.
• Partner with other functional areas to accomplish objectives.
• Attend to detail while maintaining a big-picture orientation.
• Read, comprehend and apply business-related information. Incite enthusiasm and influence, motivate and persuade others to achieve desired outcomes without the benefit of formal organizational authority.
• Interpret and apply policies and identify and recommend changes as appropriate.
• Organize, manage and track multiple detailed tasks and assignments with frequently changing priorities in a fast-paced work environment.
• Communicate effectively, both orally and in writing.
• Work independently as well as collaboratively within a team environment.
• Serve as a role model and provide a high level of customer service.
• Establish and maintain effective working relationships at all levels of the organization.

Job Types: Full-time, Contract

Salary: $25.00 - $26.00 per hour

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Personal Banker: 1 year (Preferred)
• Banking: 1 year (Preferred)

Work Location: Remote

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