Location: Burlington & Chester, VT

Passenger Representative Duties:

• Handling passengers safely and respectfully
• Helping passengers with boarding and disembarking
• Communicating with train crew and other passenger representatives
• Helping seat passengers
• Opening and closing equipment
• Taking count and keeping reports of passengers on board each train
• Handling and organizing bus groups
• Selling merchandise on or off the train
• Taking daily instruction from supervisory personnel
• Miscellaneous duties regarding logistics inside of the trains
• Making announcements, giving instructions and narrating over a public address system
• Daily cleaning tasks
• Weekend work will be required
• Some traveling will be required
• Preparing equipment for train events

Customer Service Duties:

• Handling customers
• Ticket sales and returns
• Entering data into ticket software
• Answering phones
• Responding to emails and website inquiries
• Entering data and creating reports for management
• Handling group sales
• Handling charter requests
• Selling merchandise
• Attend events and special functions
• Weekend work will be required
• Taking daily instruction from supervisory personnel
• Some traveling may be required

Skills, Knowledge, and Mental Requirements:

• Communicate in English clearly and effectively verbally and in writing
• Flexible and willing to accept change in a timely manner
• Ability to work in a team-oriented environment
• Ability to work independently in a time sensitive environment
• Must possess sound decision-making skills and be able to multitask while working in an environment of stress with specific deadlines
• Detail oriented, professional attitude, reliable
• Possess strong organizational and time management skills
• Strong problem-solving skills, documentation skills, research and resolution skills and data analysis skills
• Ability to interact with employees and customers in a professional manner
• Ability to keep high stress/difficult passengers under control while remaining calm and professional
• Experience utilizing Microsoft Office – particularly Excel and Word
• Experience with ticket sales
• Data entry skills
• Maintain a high level of accuracy in all tasks
• Confidentiality
• Thoroughness
• General math skills
• General writing and grammar skills
• Creativity
• Strong work ethic

Physical Requirements:

• Constant (67-100%) talking and hearing either on the telephone or in person
• Frequent (50-100%) viewing a computer and other types of close visual work
• Occasional (10-25%) lifting over head or below waist up to 25 lbs.
• Operate handicap lift. Open and close vestibule doors. Climbing on and off equipment.

The statements stated in this job description reflect the general details as necessary to describe the basic function, essential job duties/responsibilities, and job requirements typically required, and should not be considered an all-inclusive listing of the job. Individuals may perform other duties as assigned; including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise balance the workload.

Although the use of Marijuana and other Cannabis Products are legal in the State of Vermont, VRS is federally regulated by the Federal Rail Administration, therefore all potential employees are required to pass a drug test before employment and will be subject to random drug testing throughout employment if hired.