JOB TITLE: Partner Success Associate

TEAM: Operations

LOCATION: Los Angeles, CA (In-office Monday-Thursday, WFH Fridays)

The Company:

Sunbit is revolutionizing the way Americans across all walks of life access care, services, and beyond for ubiquitous, everyday needs. In an era during which everyone is chasing digital transactions, we focus on empowering local merchants and essential services that serve as the lifeblood of their respective communities. As a Buy Now Pay Later (BNPL) technology company, we're building new capabilities that help shoppers realize the full potential of their buying power, provide merchants with the tools to sell more easily, and help lenders open the door to fair financing for people from every conceivable background. By introducing a flexible way to pay over time, we are proud of our ability to lift up service providers and retailers while helping consumers when necessary expenses arise... regardless of whether they were expected or unexpected. Sunbit is active in more than 17,000 locations, with 1 in 3 auto dealerships, optometry, dental, and other practices already leveraging our interactive platform. We use cutting-edge innovations in financial technology to bring leading data and features that allow individuals to be qualified instantly, making financing purchases at the point-of-sale fast, fair and easy for consumers across the credit spectrum. Founded in 2016, we completed a $130MM Series D round at $1.1B in valuation in 2021, and we’re just getting started - by creating value focused on values, we work tirelessly to ensure that Sunbit becomes available to everyone, everywhere.

The Role:

As we grow our organization, we are looking for a self-motivated, organized, and strategic individual to join the Partner Success and Engagement Team. The Partner Success Associate will join our fast-growing team that engages with our partners over the phone to provide solutions and assist with our partners needs. A successful candidate is a people-person, effective communicator, highly organized and self-driven individual. We believe that mentorship and development are a key part of growing professionally in this role. Our team and this role spend Monday through Thursday each week working together in-person, in our Los Angeles HQ office.

What You'll Own:

• Establish and maintain relationships with partners over the phone to promote product usage and meet growth targets
• Conduct video calls (Zoom, Google Meet, etc.) and present business-related materials and data.

• Provide as-needed training and support to partners, which includes managers and their employees

• Operate, maintain, and execute the day-to-day activities associated with guiding our partners to success

• Update, track and review partners' information and performance using internally used software such as Salesforce

• Present insights to upper management

• Variable, rotating duties as assigned

What You Bring to the Table:

• Experienced in call center or other customer service experience – a big plus
• Experience in handling escalated customer/merchant issues - a big plus
• Excellent verbal & written communication and facilitation skills
• Strong interpersonal skills and ability to work independently as part of a team
• Excellent phone etiquette
• Persistent, intelligent, go-getter, ambitious, and self-motivated individual who is hungry for success
• Ability to work on multiple projects simultaneously in an efficient and organized way
• Familiarity with Microsoft Office (Excel, Word, PowerPoint) – a plus
• Familiarity with Tableau and Salesforce (or other CRM systems) - a plus

The Perks:

• Join one of LA’s fastest growing startups (2022), A Most Loved Workplace, and #306 on the 2022 Inc 5000 list
• Mission driven + empowered + collaborative
• Competitive pay and stock options
  
• Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Maternity Leave
  
• 401K Plan with Matching
• Cell Phone Stipend
• Commuter Supplement for LA Office eligible employees
• Casual Dress
• Monthly Lunches in LA HQ

Core Values for Success at Sunbit:

SERVE OTHERS BEFORE SELF

• Take care of the needs of our business stakeholders to support their execution and delivery through data.
• Being collaborative amongst your team.

GENUINELY CONNECT

• Engage and build strong relationships with key stakeholders and other teams across the organization.

OWN THE IMPACT

• Data driven and growth mindset, ability to utilize data to drive strategy
• Strong organizational and time management skills with the ability to prioritize effectively

ACT FAST

• Thrive in a fast-paced environment while maintaining high level of support

INCLUDE ALWAYS

• Communicate well and professionally both verbally and in writing

INNOVATE FOR GOOD

• Establishes scalable capabilities by applying innovative practices to support new data solutions for our business and their future needs
• Passionate about solving real-world problems through data

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