Job Description:

Enterprise Role Overview:

Subject matter expert with at least 3 year's experience in current role. Analyzes and resolves complex operational problems. Provides technical support to the team and consults on a wide variety of topics across functional and business support lines. Knows front to back process/system flow. Strong product and market knowledge. Acts as a lead on multiple projects/initiatives on behalf of the team. Drives process improvements. Acts s Go To person for the other team. Acts as Go To person for the manager, performing some routine management support (interviewing, training & support for team members). Develops and delivers training for the team. Understands client needs, escalates issues appropriately (timely and appropriately). Proactively identifies risk.

LOB Specific Job Description:

The Global Banking and Market (GBAM) Operations group is a centralized operations team supporting Global Markets, Global Wealth Investment Banking, Corporate Treasury, and Corporate Investments lines of business. GBAM Operations provides operational support to our clients and business partners day to day in the processing and settling of transactions through trade capture, allocating, confirming, and clearing trades. By maintaining a sound and structured control environment, GBAM Operations minimizes financial, reputational, and operational risks from occurring during the settlement of over $1 trillion in cash and securities each day.
Global Reference Data Services (RDS) is an organization within GBAM Operations that manages the creation and maintenance of account level reference data, including standing settlement instructions, to facilitate the processing and settlement of trades across all global market product classifications. In addition the team receives, digitizes and reports on account level documentation in order to meet firm and client regulatory requirements.

What you’ll do:
The RDS senior operations analyst plays a fundamental and influential role in driving the execution of strategic change initiatives, enabling the team more time to focus on the client. In addition, the individual serves as a leader and escalation contact for the team. You will join a close-knit and industrious group of professionals where you will soon begin impacting the business and our clients by:

• Developing deep product and operational knowledge of account onboarding and maintenance across multiple products and jurisdictions within global markets for institutional clients
• Delivering on strategic change commitments that will drive automation and self-service for account and SSI onboarding and maintenance requests
• Exploring methods to enhance processes, further reduce risks, and boost client satisfaction
• Engaging in cross-team collaboration and gaining exposure to diverse product lines
• Researching and resolving key business and risk problems while partnering with legal, compliance, technology and operations
• Building and maintaining strong relationships with internal and external business partners in the US, UK, and Asia
• Product and Process lead for the team
• Escalation management for the products covered
• Influence team members and business partners on process improvements and strategy of product as well as day to day BAU

Who we’re looking for:
GBAM Operations recruits highly motivated individuals who can help the firm and its clients facilitate business. Professionals in Operations come from various academic and professional backgrounds and display the following qualities and attributes:

• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions.
• Excels in working among diverse viewpoints to determine the best path forward.
• Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner
• Commitment to challenging the status quo and promoting positive change.
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base.
• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world.

What sets you apart?

• Ability to problem-solve and take ownership of process improvements
• Excellent verbal and written communication skills with ability to communicate with various stakeholders at senior levels
• Proven experience in operations or project management (5-10 years preferred)
• Ability to work in a diverse and fast-paced environment
• Highest degree of integrity / ethical standards and sound judgment
• Commitment to delivering excellence
• Risk management awareness

Responsibilities:

• The RDS senior operations analyst plays a fundamental and influential role in driving the execution of strategic change initiatives, enabling the team more time to focus on the client. In addition, the individual serves as a leader and escalation contact for the team. You will join a close-knit and industrious group of professionals where you will soon begin impacting the business and our clients by:
• Developing deep product and operational knowledge of account onboarding and maintenance across multiple products and jurisdictions within global markets for institutional clients
• Delivering on strategic change commitments that will drive automation and self-service for account and SSI onboarding and maintenance requests
• Exploring methods to enhance processes, further reduce risks, and boost client satisfaction
• Engaging in cross-team collaboration and gaining exposure to diverse product lines
• Researching and resolving key business and risk problems while partnering with legal, compliance, technology and operations
• Building and maintaining strong relationships with internal and external business partners in the US, UK, and Asia
• Product and Process lead for the team
• Escalation management for the products covered
• Influence team members and business partners on process improvements and strategy of product as well as day to day BAU

Other Qualifications:

• GBAM Operations recruits highly motivated individuals who can help the firm and its clients facilitate business. Professionals in Operations come from various academic and professional backgrounds and display the following qualities and attributes:
• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions.
• Excels in working among diverse viewpoints to determine the best path forward.
• Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner
• Commitment to challenging the status quo and promoting positive change.
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base.
• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world.

Job Band:

Shift:

Hours Per Week:

Weekly Schedule:

Referral Bonus Amount: