Role will support the NorAm consumer sector operations performance team with responsibilities in overseeing sector goals, communication, leadership of the OMS, QA, and HSE resources. This role will also be a liaison with respected Ops excellence counterparts ensuring the sector is supporting all initiatives and program requirements.

This role can live in the following Metro Areas - Columbus OH, Dallas TX, Mechanicsburg PA, Atlanta GA, Ontario CA, Memphis TN, Salt Lake City UT

Operational Performance Manager

Are you an innovative thinker who can easily prioritize and communicate key points quickly? Do you want to have a direct impact on customers and the overall business strategy? Do you enjoy managing multiple projects at the same time with the responsibility to keep them on-time and on-budget? Do you feel that your skills of thinking outside the box and working across multiple teams, functions, etc. are in need of a new home?

If so, DHL Supply Chain has the opportunity for you.

Job Description

To ensure the delivery of consistent operational processes and results for all sites and accounts within the sector while managing the activities related to operational performance. Utilize the guidance provided by the Operational Excellence Team and Operations to drive consistent performance metrics and activities that optimize site performance. Actively participate and champion operational performance activities within your site and partner within the sectors and region to align and share best practices.

Primary point of contact for operational leaders in regards to operational performance and related initiatives (labor/resource planning, operational standardization, continuous improvement and operational management systems

Effectively communicate operational performance throughout the hierarchy, including actions, results, and initiatives to/from customer, to/from sites

Actively engage with the Operational Excellence team for guidance on the execution of core OE activities at a single site or multi-site level. This includes execution of management system or program requirements, site level trainings and SOPs, site assessments and reporting.

Focus on site or multi-set/ sector labor planning model, inclusive of all tools and analytics. Engage, train and advise operational analysts and site lea leaders on the use of the model and analytics. Advise on best practices and utilize reporting as a means to monitor and reinforce the effectiveness efficiency that labor planning optimization can provide.

Drive labor efficiency and savings by understanding the impacts operational issues have and communicate with the site leadership teams on how these issues impact overall efficiency planning and ultimate savings to the P&L

Work with operational leaders to ensure operational performances disciplines align with business and account strategies

Manage the analysis of performance statistics and ensure strategy to drive metric improvement

Primary sponsor of projects related to operational performance and key project initiatives

Responsible for managing internal projects related to the overall performance of your site(s).

Champion continuous improvement process initiatives across customer sites and sector as appropriate

Communicate and educate associates o=n the understanding of operational performance and the manner in which they contribute

Required Education and Experience

BA/BA degree, required

5 -7 years management experience, required

2-3 years logistics industry experience, required

Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement. We offer competitive wages, excellent affordable insurance benefits (including health, dental, vision and life), 401K plan, paid vacation and holidays.

Our Organization is an equal opportunity employer.