White Plains Hospital Job Description

Title: MLW Technician II Job Code: 500352

Department/Location:

Department of

Laboratories/MLW

FLSA Status:

Non-Exempt

Reports to:

Administrative Manager

Laboratory Outreach

Services

Position Summary

The MLW Technician II obtains blood specimens from patients for laboratory analysis, observing protocols and

methods established by The Department of Laboratories. The MLW Technician II unpacks, registers and

receives specimens, preparing them for processing, while locating and correcting any discrepancies, and

ensuring that specimens are preserved properly before forwarding them to the appropriate laboratory section.

Performs customer service related duties as assigned.

Essential Functions and Responsibilities Includes the Following:

Understands and adheres to the WPH Performance Standards, Policies and Behaviors.

Ability to obtain blood specimens using varied technique on all age groups (where applicable)

Responsible to remove specimens from transport bags, verifies proper identifiers on all requisitions; and promptly

follows-up on discrepancies or omissions on paperwork or specimens

Responsible for entering ordered tests from outreach requisition into HIS to ensure that the ancillary laboratory

departments receive appropriate testing orders; prioritize workload to ensure the timely processing of all

specimens

Responsible for labeling and dissemination of specimen to the proper laboratory department

Demonstrate knowledge and use of client specific registration and accessioning procedures

Responsible for answering all incoming outreach telephone calls and responding in order to resolve call in an

accurate, efficient and timely manner

Responsible for faxing laboratory results to physician offices as requested

To ensure seamless communication between shifts, responsible for documentation of all outreach issues in the

HIS for follow-up and resolution the next business day

Review of the “Specimen Master Log” to ensure accuracy in the accessioning process

Responsible for compiling all necessary supplies for outreach clients and documenting quantities in the HIS prior

to delivery

Completes ICD-10 diagnosis coding for all MLW outreach accounts by entering the appropriate code into the HIS;

contact and follow-up with physician offices for diagnosis and/or ICD-10 codes if not provided on the submitted

requisition.

Responsible for scanning all coded requisitions into the ELR of the HIS

Responsible for STAT specimen pick-up at local physician office practices, as well as, dispatching contracted

courier service

Responsible sorting, compiling and delivery of laboratory reports to local physician office practices

Demonstrates knowledge of department and hospital policies and procedures and their execution

Completes job specific competency requirements

Maintains a clean and organized work area - Demonstrate ability to maintain a safe environment and use

universal precaution

Maintain supplies in a neat and orderly manner

Ensures all client inquiries are responded to in a timely manner

Performs other duties as assigned.

Education & Experience Requirements

High School graduate or GED equivalent required

Phlebotomy Certification preferred

One year previous phlebotomy experience preferred

Valid NYS driver’s license and proof of auto insurance required

Ability to type 35 words per minute

Previous experience in a healthcare environment preferred

Medical terminology preferred

Ability to use basic office equipment, basic computer skills, and knowledge of CTR computer terminals a plus

Core Competencies

Integrity to handle the confidential aspects of work

Adaptability-ability to cooperate with others

Stress Tolerance-retains composure under stress

Must be able to communicate, converse and write in the English language

Ability to effectively communicate with internal and external customers

Attention to Detail

Organized

Flexibility

Team Work

Physical/Mental Demands/Requirements & Work Environment

Position requires eye hand coordination and manual dexterity required for safe blood draws

Ability to remain in a stationary position for extended periods of time

Ability to stand for long periods of time

Ability to perform repetitive functions, and capable of concentrating for extended periods of time

May be exposed to chemicals necessary to perform required tasks. Any hazardous chemicals the employee

may be exposed to are listed in the hospital’s SDS (Safety Data Sheet) data base and may be accessed

through the hospital’s Intranet site (Employee Tools/SDS Access). A copy of the SDS data base can also be

found at the hospital switchboard, saved on a disc

Primary Population Served

Check appropriate box(s) below:

Neonatal (birth – 28 days) Patients with exceptional communication needs

Infant (29 days – less than 1 year) Patients with developmental delays

Pediatric (1 – 12 years) Patients at end of life

Adolescent (13 – 17 years) Patients under isolation precautions

Adult (18 – 64 years) Patients with cultural needs

Geriatric (> 65 years) All populations

Bariatric Patients with weight related comorbidities Non-patient care population

The responsibilities and tasks outlined in this job description are not exhaustive and may change as determined by the needs

of White Plains Hospital.