Messaging Infrastructure Engineer IV Job at Hackensack Meridian Health
Overview:
The Messaging Infrastructure Engineer IV maintains the Hackensack Meridian Health's (HMH) messaging infrastructure, which may include hardware, software, servers, cloud/SaaS solutions, etc. Accountable for all engineering, architecture and strategy of enterprise messaging infrastructure in the company's data centers, facilities and cloud providers. Handles the most complex messaging issues and problems and escalates more complex issues to higher-level vendor support and other resources as required. Possesses comprehensive knowledge of subject matter. Provides leadership, coaching, and/or mentoring to more junior Messaging Engineers. Responsibilities:
If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!
Our team members are the heart of what makes us better.
At Hackensack Meridian
Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.
Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.
The Messaging Infrastructure Engineer IV maintains the Hackensack Meridian Health's (HMH) messaging infrastructure, which may include hardware, software, servers, cloud/SaaS solutions, etc. Accountable for all engineering, architecture and strategy of enterprise messaging infrastructure in the company's data centers, facilities and cloud providers. Handles the most complex messaging issues and problems and escalates more complex issues to higher-level vendor support and other resources as required. Possesses comprehensive knowledge of subject matter. Provides leadership, coaching, and/or mentoring to more junior Messaging Engineers.
A day in the life of a
Messaging Infrastructure Engineer IV at Hackensack Meridian
Health includes:
- Maintains the organization's Google and Microsoft messaging infrastructure.
- Configures, installs, maintains, and provides support for critical software and hardware components.
- Monitors system availability and troubleshoots and resolves connectivity interruptions.
- Measures and improves performance and scalability.
- Acts as the highest-level support resource for messaging issues.
- Core administration/escalation support for messaging services, focused mainly on Gmail and Microsoft exchange (exchange phasing out).
- Working with other engineers and Operations staff to test, implement and transition new services, or upgrades to existing core email security services, focused on Gmail, Exchange and Zix.
- Incident and problem management, ongoing operational excellence of environments, infrastructure consolidation/expansion, and release/patch management, including developing/carrying out production support procedures including business continuity and disaster recovery procedures.
- Proactively anticipates service issues before they occur and able to make recommendations around resolution. 10. Taking part in projects as a subject matter expert or as a representative of the Server Engineering team leadership as needed.
- Produces documentation for systems and procedures.
- Maintains knowledge of industry best practices and new trends.
- Must be willing to participate in in high-level, priority incident resolution 24/7/365.
- Provides mentoring, guidance and general oversight to less experienced Team Members in a variety of infrastructure design, implementation, training and administration.
- Ensures compliance with audit or other applicable compliance guidelines.
- Keeps up on industry trends and current technological standards, tools and operational considerations.
- Makes suggestions for process, implementation and performance improvements and drive results.
- Other duties and projects as assigned and in a timely fashion.
- Adheres to the Medical Center's Organizational Competencies and Standards of Behavior.
Education, Knowledge, Skills and Abilities Required:
- Bachelor's degree preferably in Information Technology/Math/Computer Science or related field.
- Minimum of 8+ years of experience in an Information Technology department in a similar role.
- Knowledge of Windows Server Operating Systems.
- Experience with Internet gateways and message filtering and system hygiene.
- Experience with providing support for Gmail and related google environment tools (GCDS etc).
- Experience with providing support for Exchange Online email environments.
- Experience with providing support for email security/hygiene-related issues.
- Understanding and experience with complex on prem and cloud-based email environments.
- Understanding and experience with internet email protocols and email routing concepts.
- Strong documentation and troubleshooting skills.
- Experience with group management products in Google and Microsoft environments.
- User account management and troubleshooting.
- Mobile device support in a Gmail environment.
- Experience with email encryption and Advanced Malware Protection (AMP).
- Experience with Exchange Online (Microsoft 365).
- Experience with Microsoft Exchange 2010 or above in large enterprises.
- Detailed understanding of email authentication and authentication mechanisms (i.e. DMARC, DKIM and SPF).
- Experience with Outlook Client and OWA.
- Knowledge of Gmail and google suite tools.
- Knowledge of exchange (on prem and M365).
- Knowledge of Active Directory, Group Policy.
- Knowledge of network principles, protocols & Technologies.
- Ability to multitask and strong analytical skills.
- Problem solving and critical thinking skills in a fast paced and changing environment.
- Strong organization skills.
- Excellent written and verbal communication skills.
- Proficient computer skills that include but are not limited to Microsoft Office and/or Google Suite platforms.
Education, Knowledge, Skills and Abilities Preferred:
- Windows and Exchange PowerShell scripting skills.
- Google GCDS. 3. Zix and/or Proofpoint knowledge.
- Microsoft Identity Manager (MIM).
- Merger and Acquisition - messaging systems.
- Exchange decommissioning.
- SMTP Relay support with F5.
- CloudM Migration Tools.
- Office 365 Administration and Decommissioning.
- Azure AD, ADFS (SSO).
- Identity management.
- Supporting users across multiple AD domains.
- Powershell/GAM.
If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!
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