Zimmerman Associates, Inc. is currently seeking to identify several Medical Telephone Appointment Agents to support a contract with the Consult and Appointment Management Office (CAMO) for the San Antonio Military Health System (SAMHS) contract. The work site is located at the Lincoln Center Building, 7800 IH-10 West, Suite 700, San Antonio, Texas 78230. Our task is to provide call center/appointment services for a Military Treatment Facility for a government contract operation.

The specific role and responsibilities of this position are as follows:

Schedule medical appointments and determines patient eligibility for services from phone calls, secured messaging or other methods used for appointment requests.

Support the Primary Care Manager (PCM) by name in the appointment or consult management departments scheduling primary and specialty care appointments and consult referrals. Provides the patient with specific visit instructions.

Verify beneficiary eligibility for requested booking and confirm/update patient demographics.

Follow appropriate booking and consult protocols as outlined in the booking tools or Standard Operating Procedures (SOP) for each clinic

Initiate outbound calls to patients, sends mass mailers to specific patient groups, and respond to online messaging requests as needed to schedule, reschedule, and/or cancel appointments.

Direct the flow of initial specialty referral consults for clinical review to specialty care clinics, understanding clinic capability and adhering to all clinics as outlined in the clinic’s Standard Operating Procedures.

The qualified candidates will have the following:

A minimum of a High School Diploma or equivalent.

Six months - 1 year of experience in a medical office and/or a fast-paced call center.

Mandatory knowledge of medical terminology as evidenced by a 40-hour educational certificate or at least six (6) months of experience in the medical environment.

Minimum typing speed of 35 words per minute.

Ability to demonstrate excellent customer service skills, a professional demeanor and a sound understanding of general medical ethics and etiquette.

Ability to obtain required agency clearance.

There are three shifts: 6:30 a.m. to 3:30 p.m.; 8:00 a.m. to 4:00 p.m. and 7:45 a.m. to 4:45 p.m.

This employment opportunity supports a government contract, and the Medical Appointment Clerk position is a Wage Determined position that pays $16.69 per hour. The employee will also receive a Health and Welfare Allowance of $4.41 per hour in addition to the hourly rate of pay for each hour paid up to 40 hours per week that will be applied to core benefits. Core benefits include life insurance, accidental death and dismemberment (AD&D), short term disability (STD), long term disability (LTD), medical coverage, the employee assistance program (EAP), and the 401(k) Match (if applicable). The remainder of the H&W is payable in cash.

These opportunities are immediately available, and we are facilitating initial online prescreening interviews, followed by in-person interviews for those candidates’ worthy of next level consideration that meet the requirements of this position, including the ZAI background check and our government customer’s security requirements.

Note that this is not a remote employment opportunity. Employees are working onsite in our customer's Call Center.