If you’re interested in being a part of a progressive, team-focused, physician-led organization committed to personalized and exceptional patient care, Ascentist Healthcare could be the place for you.
We’re growing rapidly and we’re seeking motivated, customer oriented, passionate coworkers to join us. We’re currently seeking a Medical Assistant, focused in ENT for our Kansas City, KS, clinic located near Legends.

Our Medical Assistants are at the heart of our patient care, ensuring a positive, quality patient clinical experience through education of patients and families, collaboration with physicians and staff, and ensuring detailed documentation and recording it in the EMR.

Key responsibilities include:

• Manage the full patient experience after checking in. Ensure the patient receives the proper resources needed following the appointment with the provider. Help ensure that Ascentist makes a positive and professional impact on all patients, visitors, referral sources and other members of the public.
• Provide a high level of professional support and assistance to all patients, Ascentist Physicians, Providers, and staff. This includes, and is not limited to managing patient cases, providing demonstration and education when called upon, networking with local and external resources on the patients behalf, and working with insurance companies and referral groups to ensure patients receive the highest quality of care.
• Ensure the back office and trafficked areas are clean, well maintained and support a professional environment for all who visit.
• Enhance the day-to-day operations of Ascentist for callers and visitors by being aware and informed about what’s happening in the company in order to accurately respond to or direct inquiries from the patients, Physicians, Providers, staff, visitors and the general public.
• Support and affect the goodwill of the company within the community. Perform all functions and duties consistent with the general policies & practices of the organization at all times.
• Support each member of the organization to help improve processes every day, enhancing patient outcomes and creating a better patient experience efficiently and effectively.
• Develop and ensure effective, positive relationships within and among the Ascentist Physicians, Providers and staff, as well as with members of the public/visitors.
• Ensure compliance and attention to all organization policies and procedures.
• Develops and maintains an effective working relationship with patients, families, visitors, and staff. Act as liaison between patient friends/family and clinical staff as needed.
• Documents concisely, precisely, and accurately on all records or documents as indicated by policy.
• Maintains confidentiality of patient and Center related business.
• Regular, physical attendance on a predictable basis is essential to the performance of this job.
• Assists in both day-to-day and special projects and performs other duties as assigned.
• Maintains a cooperative relationship within and among teams by communicating information and participating in team problem-solving methods.
• Maintains knowledge of and comply with established policies and procedures.
• Participates in department and clinic meetings as well as professional development activities.
• Understands HIPAA regulations and maintains the strictest confidentiality at all times. Has read and understands the company’s HIPAA Privacy Policy.
• Complies with all regulatory requirements including OSHA, HIPAA, Ascentist Policies and Procedures and Ascentist Employee Handbook.
• Works within a team to perform this role, cross train, support other team members in their task and performing other job-related duties as assigned/necessary.

Qualified candidates will possess a High School Diploma and a minimum of two years substantially similar work experience in a medical practice setting, working as a medical assistant, CPR certification, ability to maintain clinical skills and certifications, plus ability and willingness to comply with all regulatory requirements including OSHA, HIPAA, Ascentist Policies and Procedures and Ascentist Employee Handbook

Other key qualifications include:

• Demonstrates proven verbal and written communication and people skills
• Proven record in reliability and dependability
• Demonstrated ability to effectively prioritize and manage multiple tasks
• Demonstrates effective problem solving and conflict resolution skills to foster effective work relationships with providers, patients, and team members.
• Demonstrates friendly, personal, and timely customer service skills
• Demonstrates proficiency using computer, software, and Internet Technologies (Outlook, Word, Excel, Internet Explorer, Windows)
• Demonstrated ability to solve practical problems and effectively manage the issue with a variety of concrete variables and only limited standardization
• Demonstrates understanding of and experience using an electronic medical record (EMR) systems
• Demonstrated ability to effectively use general office equipment including phones, fax machines, copiers, and other similar office technology on a regular basis
• Demonstrated ability to maintain accuracy and attention to detail in an ever-changing environment.
• Ability to maintain a positive, courteous demeanor with all patients and colleagues
• Demonstrated ability to maintain confidentiality in performance of essential functions
• Demonstrated ability to speak, read, write, and understand English, as the primary language of patients calling and requesting information and/or services from the organization.
• Ability to pass a background check and drug screening
• Understanding of and ability to comply with all regulatory requirements including OSHA, HIPAA, Ascentist Policies and Procedures and Ascentist Employee Handbook

Candidates with an MA certification, experience working as a Medical Assistant in the ENT specialty, and/or the ability to speak and understand other languages are preferred

At Ascentist Healthcare, we believe in taking care of our people. We offer a comprehensive total rewards package including a 401(k) plan with a company match, medical, dental and vision benefits plus other options to benefit you and your family such as Health Savings Accounts, Critical Illness, and Short- & Long-Term Disability. Ready to be a part of a progressive, patient focused, employee centric organization? Apply today to join the Ascentist Healthcare team!

Ascentist Healthcare is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.