JOB SUMMARY:

The Medication Assisted Treatment Coordinator is responsible for being the facility point of contact for all clients enrolling in M.A.T. services. This role manages the coordination and scheduling of the client intake process. The coordinator is responsible for ensuring timely, accurate documentation and compliance with Foundation policies and reporting related to census management. Drives collaboration with M.A.T. team members, inpatient facility staff as well as Facility Support Center departments.

SCHEDULE:

Monday, Wednesday, and Friday 10am-6pm

ESSENTIAL FUNCTIONS:

• Greet all visitors and professionally represent the organization through correspondence, telephone and personal contacts.
• Serve as the initial and primary point of contact for all M.A.T. clients.
• Complete reminders with clients prior to scheduled intake date and manage appointments.
• Collaborate with referral sources, Client Outreach Managers, and community partners in conjunction with the access center. Review and assist with the wait list.
• Manage client portal accounts and consents within the electronic health record. Manage intake and registration process.
• Review client financial responsibility and facilitate conversations related to pay source and funding.
• Work with insurance and billing department to actively manage 3rd party payor clients.
• Complete daily, weekly and monthly reporting client conversion rates, and outcomes.
• Assess client access barriers, and consult with the M.A.T. Program Manager and Access Center to reduce impediments to treatment.
• Work closely with the Clinical Team, Utilization Review, and M.A.T. Program Manager to ensure accurate and timely communication of client information.
• Coordinate scheduled intakes with appropriate clinician per program type.
• Ensure completion of Big 5 performance management tool by the required deadlines.
• Uphold the core principles of Cenikor’s culture and create a positive working environment for all team members.
• Maintain compliance with federal and state regulatory standards as well as Cenikor policies and procedures.
• Maintain strict confidentiality on all client and Foundation matters.
• Perform additional duties as assigned and consistent with the non-exempt functions as defined in this job description.

QUALIFICATIONS FOR THE POSITION:

Skills, Knowledge and Abilities:

• Possesses good time management skills.
• Knowledgeable of insurance, Medicaid and state funding intake and admissions criteria and timelines.
• Experienced and capable in communicating client needs and identifying appropriate resources for client development.
• Presents a positive, customer service oriented, and professional image.
• Possesses good oral and written communication and public speaking skills.
• Experienced in working with diverse population.
• Knowledge of Microsoft Office software required, including MS Outlook calendar.
• Good ethical and business standards.
• Ability to lead by established goals and objectives.
• Ability to consistently uphold the Core Principles of Cenikor’s Culture:
  • Demonstrate mission of service to our clients
  • Positive, respectful communication with both staff and clients
  • Demonstrate self-motivation and perseverance to achieve goals
  • Role model appropriate, professional behaviors including appropriate client boundaries
  • Work effectively as part of a team, helping to set up others for success

Education:

• Associate degree required
• Bachelor degree preferred

Licensure Required:

• None

Experience:

• Previous experience in patient registration or financial services role preferred

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