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From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.

This role will lead the product team for our IT Service Management experiences for partners, suppliers, and customers. This role will lead a product team that will drive the strategy and vision of our ITSM/ITOM technology products and capabilities and execute the roadmap that will build on our foundation of IT Service Management through the ServiceNow platform. This is a great opportunity for someone to come in and lead, build and drive a vision that will make a difference to our customer and partner experiences.

As a manager, Product Management - Service Management Technology , you will…

• Customer & Partner Focus : Understanding customer needs is a vital aspect of this job. Product leader must identify needs that new or improved products can fulfill through research, analysis and compare competitors’ products & services.

• Project Management : Project management skills are essential to bring product development programs to a successful conclusion - on time and within budget.

• Communication : Requires strong communication skills to deal with the many different stakeholders in a product development program. They liaise with the senior management team to agree strategic development objectives and gain budget approval for projects. They coordinate the work of different specialists within the development team and ensure that individual members keep the rest of the team informed on progress.
• Leadership : Build and lead a high performing team with open-mindedness, that is visionary and results oriented.

• Manage others : You will set goals for the working team and actively provide partners with coaching, feedback and development opportunities and modeling leadership behavior for the larger team.
  

Preferred Qualifications

We’d love to hear from people with:

• Collaboratively and objectively assesses benefits, costs and viability of proposed solution options and drives alignment across diverse group of stakeholders

• Leadership in the utilization of user-centric design concepts in conjunction with agile prototyping, development and testing to deploy highly engaging technology solutions to the end user.

• Working knowledge of Agile SCRUM solution design/development methodology practices.

• Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities.

• Strong written and verbal communication skills. Ability to engage with and present ideas to senior leadership. Provides key input to facilitate decision-making process.