Southwest Airlines Federal Credit Union, a world class financial institution, is looking for a Loan Service Officer for our Dallas Branch near Love Field Airport.

The Benefits of Working Here:

We work hard to ensure that our employees work in an environment of respect, trust and fun! We are committed to helping our employees stay healthy, feel secure, grow and development, and maintain a work/life balance through our comprehensive benefit programs:

• $500 New Hire Bonus
• FREE health insurance
• FREE dental insurance
• FREE vision insurance
• FREE life insurance
• FREE short-term and long-term disability
• FREE employee checking account
• Paid Time Off up to 3 weeks per year
• 12 Paid Holidays (2 ½ weeks of more paid time off!)
• Flexible Spending Accounts
• 401(k) plans with employer match
• Company funded retirement pension plan
• Tuition reimbursement
• Casual dress code, every day!
• Ongoing training through classroom and online formats
• Employee recognition programs
• Employee committees that promote culture, fun and wellness
• Monthly company-wide activities for our employees, like Baseball Day, Chocolate Chip Day, Summer Luau, Say Something Nice Day, Biggest Loser, and a Step Challenge

Position Overview:

The Loan Service Officer's primary responsibility is to assist members with all consumer loan requests, which include personal loans, credit cards, and collateral loans such as autos, motorcycles, RVs, and boats. Recommend other Credit Union services, such as GAP, MBP, CL&D, etc., appropriate to meet lending needs. While the main functions of the position are conducted over electronic messaging and the telephone, candidate must be able to serve the member equally well in person. Secondary responsibilities will be to support the E-Branch Representatives by assisting members with new accounts, account changes, mobile deposits, and responding to messages through SWACU’s website, email services and Home Banking. Other responsibilities may include covering the Dallas Lobby or Call Center in times of staffing shortages. This individual must demonstrate a strong commitment toward giving quality member service, both internal and external, while achieving and supporting department and individual goals, as well as overall SWACU goals. This position requires good organization and time management while maintaining excellent public

Qualifications:

• Great attitude and enthusiasm!
• Have a comprehensive knowledge of using a computer, Microsoft Outlook, Excel, Word, and Teams
• Clear written and verbal communication while maintaining professional, courteous, and friendly service to our members and co-workers
• Interpersonal skills to effectively suggest new products and services to our members
• Ability to multi-task and maintain organization and efficiency in a fast-paced environment
• High School diploma or equivalent
• One to three years of cash handling experience, with a history of good balancing
• One to three years of service experience, preferably in a Financial Institution
• All qualified candidates must pass a credit and background check

Schedule:

8:30-5:00 pm M-F. This is an in-office position

Salary:

$21.00 per hour and incentive pay

Work Location:

2430 Shorecrest Drive, Dallas, TX 75235

Company Overview:

Southwest Airlines Federal Credit Union provides a complete array of financial services for all employees and families of Southwest Airlines and over 200 more companies across the United States. Since our inception, we have continued to maintain a rapid pace of growth throughout our four branches in TX and AZ! We now serve over 50,000 members nationwide and we’re still growing! Our members enjoy the most elite financial services and the best member service around! Learn more about us on our website: https://www.swacu.org/connect/careers.html.