• 2013095

JOB SUMMARY

The LifeFlight Ground Transport Coordinator (Dispatcher) is an integral part of a comprehensive community-based EMS system, designed to provide both high-acuity urgent interfacility transports to a higher-level care and scheduled non-urgent transport of patients from VUMC hospitals to post-acute care facilities or home. LifeFlight Ground EMS also responds to requests for mutual aid to support any community 911 or hospital system during times of natural disaster, mass casualty, or other extreme circumstances. Each LifeFlight Ground transport base is specifically aligned in communities requiring direct support of VUMC hospitals or partnering facilities; however, the entire program responds to requests across a multi-state region.

The LifeFlight Ground Ambulance Transport Coordinator is responsible for planning, coordination, and dispatch of all emergent and non-emergent LifeFlight Ground Ambulance transport requests as well third-party transport vendors who augment transport requests to and from VUMC facilities. The Transport Coordinator must be capable and comfortable providing exceptional quality and service to a wide variety of internal and external customers to quickly triage each request and dispatch the most appropriate resource. The transport coordinator must maintain constant awareness of each LifeFlight Ground Transport resource stationed and deployed across a multi-state region to maximize the safety, efficiency and effectiveness of our teams and the patients we serve. Provides information and emergency notification to customers. Works with advanced communications systems. Practices continuous professional development and excellent customer service. Practices proactive operational support of the department.

POSITION SHIFT

• Full Time: 12H Variable Shift

SIGNING BONUS

• $3,500.00 signing bonus for EMTs
• $5,000.00 for Paramedics
• Bonus payout: first half paid after six months of employment and second half paid after 12 months of employment.

KEY RESPONSIBILITIES

• Performs and documents safe, efficient, and accurate triage, planning, coordination, and dispatch.

• Understands the operations and applications of all communication equipment.

• Work with advanced communications systems and computer-based technology platforms.

• Always communicates information and emergency notifications in a calm, professional, efficient, and courteous manner.

• Practices proactive operational support of the department and all key stakeholders.

• The responsibilities listed are a general overview of the position and additional duties may be assigned.

DEPARTMENT / UNIT SUMMARY

LifeFlight Team is comprised of two major divisions – Air Medical Transport and Ground Medical Transport. The Ground Medical team is currently comprised of more than 250 staff members spread across multiple divisions (ALS/BLS Ground Transport, Critical Care Ground Transport, Event Medicine, Emergency Communications and Transport Coordination). The LifeFlight program is headquartered in Nashville, TN and currently operates multiple satellite locations across the state with more than 20 ambulances, nine helicopters, and one airplane. Visit vulifeflight.com for more information.

• At LifeFlight we foster and appreciate the rich experience and expertise cultivated by a highly trained, compassionate, diverse workforce. Be prepared to share all that you have to offer and grow from the collective knowledge of a globally recognized institution.

• At LifeFlight you will have multiple educational opportunities to grow as a healthcare professional and interact with some of the best and brightest minds in emergency medicine.

• The ground division is responsible for making more than 10,000 transports a year.

• The ground EMS division is primarily responsible for performing urgent high acuity interfacility transport to a higher level of care or specialty care facilities.

• The ground EMS division is additionally responsible for transporting ALS/BLS and Specialty Care patients discharging from Vanderbilt University Medical Center facilities to post-acute care facilities or home for continuation of care.

• The ground EMS division is responds to request for mutual aid from community 911 and hospital systems in times of natural disaster, mass casualty event or other extreme circumstances.

View how Vanderbilt Health employees celebrate the difference they make every day:

Discover Vanderbilt University Medical Center:

Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded and your abilities challenged. It is a place where your diversity — of culture, thinking, learning and leading — is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.

VUMC Recent Accomplishments

Because we are committed to providing the best in patient care, education and research, we are proud of our recent accomplishments:

• US News & World Report: #1 Adult Hospital in Tennessee and metropolitan Nashville, named to the Best Hospitals Honor Roll of the top 20 adult hospitals, 10 nationally ranked adult specialty programs, with 3 specialties rated in the top 10 nationally, Monroe Carell Jr. Children’s Hospital at Vanderbilt named as one of the Best Children’s Hospital in the nation, with 10 out of 10 pediatric specialties nationally ranked.

• Healthcare’s Most Wired: Among the nation’s 100 “most-wired” hospitals and health systems for its efforts in innovative medical technology.

• Becker’s Hospital Review: named as one of the “100 Great Hospitals in America”, in the roster of 100 Hospitals and Health Systems with Great Oncology Programs and to its list of the 100 Hospitals with Great Heart Programs.

• The Leapfrog Group: One of only 10 children’s hospitals in the to be named at Leapfrog Top Hospital.

• American Association for the Advancement of Science: The School of Medicine has 112 elected fellows

• Magnet Recognition Program: Received our third consecutive Magnet designations.

• National Academy of Medicine: 22 members, elected by their peers in recognition of outstanding achievement

• Human Rights Campaign Healthcare Equality Index: 6th year in a row that Vanderbilt University Medical Center was a Leader in LGBTQ Healthcare Equality.

  
  

BASIC QUALIFICATIONS

Required:

• High School Diploma / GED (or equivalent experience) (Required)

• 1 years relevant experience (Preferred)

• Must hold one of the following licenses: EMT, AEMT, Paramedic, LPN, CNA or Medical Assistant (Required)

• Current AHA BLS certification

PHYSICAL REQUIREMENTS/STRENGTHS NEEDED & PHYSICAL DEMANDS

Movement

• Occasional: Standing: Remaining on one's feet without moving., Walking: Moving about on foot., Lifting under 35 lbs: Raising and lowering objects under 35 lbs. from one level to another, Carrying under 35 lbs.: Transporting an object holding in hands, arms or shoulders, with help of coworkers or assistive device., Push/Pull: Exerting force to move objects away from or toward., Bending/Stooping: Trunk bending downward and forward by bending spine at waist requiring full use of lower extremities and back muscles, Balancing: Maintaining body equilibrium to prevent falling when walking, standing, crouching or maneuvering self, patient and equipment simultaneously while working in large and small spaces, Climbing: Ascending or descending stairs/ramps using feet and legs and/or hands and arms., Reaching above shoulders: Extending arms in any direction above shoulders., Handling: Seizing, holding, grasping, turning or otherwise working with hand or hands., Fingering: Picking, pinching, gripping, working primarily with fingers requiring fine manipulation.

• Frequent: Sitting: Remaining in seated position, reaching below shoulders: Extending arms in any direction below shoulders., Bimanual Dexterity: Requiring the use of both hands.

Sensory

• Frequent: Noise: May include exposure to occupational noise levels which equal or exceed an 8-hr time-weighted average of 85 decibels, requiring enrollment in VUMC's Hearing Conservation Program which includes training, use of hearing protection, and periodic audiometry.

• Continuous: Communication: Expressing or exchanging written/verbal/electronic information., Auditory: Perceiving the variances of sounds, tones, and pitches and able to focus on single source of auditory information, Vision: Clarity of near vision at 20 inches or less and far vision at 20 feet or more with depth perception, peripheral vision, color vision., Smell: Ability to detect and identify odors.

Environmental Conditions

• Occasional: Chemicals and Gasses: Medications, cleaning chemicals, oxygen, other medical gases used in work area.

  
  

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