Job Advertisement

The Town of Farragut has a reputation for high standards, and this applies to our workforce as well as our vision for the community. We thrive on professionalism and integrity, and genuinely enjoy serving residents.

The Town is seeking applicants for a Information Technology Manager. The position is salary exempt with a range of pay from $73,340.01-$114,080,38 annually. Eligible for an increase after 6 months.

The Town offers a competitive benefit package that includes:

• 92% Town paid health coverage for employee and up to family plan, including a wellness program and multiple EAP plans.
• 100% Town paid Dental, Vision, Life Insurance and LTD
• Optional STD, FSA, Additional Life for family, Accident Insurance and Critical Illness Insurance
• 401k Retirement plan that includes a 6% Town contribution (no match required) and a matching program upon hire.
• Paid Time Off (Paid Holidays, Annual Leave and Sick Leave)
• Park and Recreation Discounts

General Definition of Work: Performs difficult skilled technical support work designing, configuring, installing and maintaining network connectivity to external resources including preparing and maintaining files and records, security and back-up of data, emails, etc. Work involves setting IT policies and goals under the general direction of the Finance Director. The IT Manager is responsible for managing both the Town’s IT resources and working closely with the Town’s outsourced IT vendor.

Essential Functions:

• Manage all aspects of the implementation, installation and operation of information and functional systems, including building and park security cameras and alarms, software applications, network, phone systems, audio-video equipment, and end-user computers
• Manage communications and working relationships between IT and other departments within the organization as well as outside IT service providers
• Provide help desk and technical services assistance to on-site employees
• Develops and Coordinates the implementation of IT policies and procedures and strategic plan through planning, support, documentation, and analysis
• Trains or coordinates the training of staff in use of computers and network-based software products
• Researches and recommends purchase of information technology equipment and software for user departments
• Maintains inventory of equipment, software, licenses, and contracts
• Coordinates vendor and third-party installation, support, and upgrades on-site
• Complies with the privacy and security standards as outlined in the HIPAA compliance policies and procedures
• Assists in preparing IT budget and maintains budget to ensure cost effectiveness
• Develop requirements, outlines, budgets, and schedules for information technology projects
• Oversee all phases of projects from conception to completion
• Lead and directs the Town’s IT steering committee
• Related work as apparent or assigned.

Knowledge, Skills, and Abilities: Thorough knowledge of Town and Department policies and procedures. Knowledge of PC and Server hardware, software applications, design, and networks. Knowledge of CCTV security and devices, Basic knowledge of hardware components and how they relate to Local Area Networks (LANs) and Wide Area Networks (WANs). Knowledge and working experience with various government technology systems/infrastructure. Ability to conceptualize the role of technology across the Town, and its relationship in the implementation of other Town programs. Demonstrates proficiency in project management, and knowledge of project management best practices including balancing the demands of varying workload responsibilities and deadlines. Demonstrates proficiency in organizational operations management and change management processes. Demonstrates proficiency in enterprise application support. Ability to demonstrate strong business analysis skills. Demonstrates good stewardship of resources, possess good judgment, initiative, and maintains a professional demeanor at all times. Ability to direct, and work as part of a diverse team and build collaborative relationships across teams. Demonstrates self-motivation and ability to work independently. Knowledge of and compliance with Town confidentiality requirements and municipal government security related needs. Ability to consistently demonstrate sound ethics and judgment. Ability to communicate effectively (orally, graphically, and in writing) with citizens, contractors, vendors, and Town staff to facilitate the successful completion of representative duties and projects. Ability to effectively communicate with end users to determine actual needs; ability to evaluate whether proposed solutions will meet those needs.

Minimum Qualifications: Bachelor’s degree in Information Technology or Training/Education, or equivalent combination of education, experience, and training and five (5) years of experience performing troubleshooting Windows Server, Windows desktop operating systems, Microsoft Office suite and network connectivity, Project Management, Organizational Operations Management, and Enterprise Systems Management duties in a small-size organization. Advanced degree preferred.

Technical certifications highly desirable: CompTIA A+, Network+, Security +; Microsoft: MCSE, MTA: IT Infrastructure

Security certificates highly desirable: ISC2 SSCP, CompTIA Security +

ITIL certifications highly desirable

Physical Requirements: This work requires the occasional exertion of up to 10 pounds of force; work regularly requires sitting, speaking or hearing, using hands to finger, handle or feel and repetitive motions and occasionally requires standing, walking, reaching with hands and arms, pushing or pulling and lifting; work requires close vision, ability to adjust focus, depth perception and color perception; vocal communication is required for expressing or exchanging ideas by, means of the spoken word; hearing is required to perceive information at normal spoken word levels; work requires preparing and analyzing written or computer data, operating machines and observing general surroundings and, activities; work has no exposure to environmental conditions; work is generally in a moderately noisy location (e.g. business office, light traffic).

Disclaimer

“It is the policy of the Town of Farragut not to discriminate on the basis of race, color, natural origin, gender, gender identity, sexual orientation, age, religion, disability or veteran status pursuant to Title VI of the Civil Rights Act of 1964, Public Law 93-112 and 101-336 in its hiring, employment practices and programs.”