General Description

The IT Assistant maintains, processes, and troubleshoots all Bando USA's computers, application systems, network, and operations and will support company IT projects and provide end-user support and training for standard applications. This job description is subject to change at the discretion of the company.

Essential Functions

• Deliver exceptional customer service to internal and external stakeholders.
• Respond promptly to any production-related network and computer issues.
• Diagnose and resolve hardware and software issues.
• Create management reports using relational databases and SQL joining. Conducting data analysis with Excel/database systems.
• Comprehend Bando USA's IT, quality, and safety policies.
• Collaborate in continuous improvement and cost reduction efforts.
• Perform other duties as assigned.

Required Skills

• Excellent communication skills, including verbal, written, and presentation abilities.
• Strong problem-solving skills and the ability to determine when an issue requires escalation.
• Analytical, detail-oriented, highly organized, and exceptional follow-up skills.
• Proficient in training others to use standard applications, including Microsoft Word, Excel, Outlook, and PowerPoint.
• Familiarity with relational databases, including SQL joining, and generating management reports.
• Knowledge of Windows Server system maintenance and troubleshooting, as well as user security administration.
• Network skills, including setup, configuration, security, and troubleshooting.
• Familiarity with ERP and EDI systems, with implementation, administration, and troubleshooting experience being a plus.
• Familiarity with programming skills being a plus.

Qualifications:

• Minimum of 2 years of equivalent work experience in an IT-related field.
• Associate’s degree in computer science or equivalent education and experience.

Physical / Mental Requirements / Working Conditions

• General office hours with some off shift support as needed.
• Possible work during off shifts to support 24 / 7 manufacturing environment.
• Office and general factory environment, with some exposure to tooling equipment noise.
• Ability to walk, stand, turn, climb, kneel, bend and stoop, sit for extended periods, reach, lift, carry, push, talk, hear and see.
• Must be able to use hands, wrists, and fingers.
• Must be able to lift and move objects up to 30 LBS.
• Mental requirements include, but are not limited to, the ability to concentrate, take initiative, cope with stress, adapt to and stay alert in a business environment and use independent judgment to accomplish all duties and responsibilities.

General Qualifications

• Legally eligible to work in the United States.
• Must be able to read and speak the English language well enough to communicate, respond to questions, and understand directions, traffic signs, signals, and training.