Single Point Global serves the needs of customers around the globe with a diversified suite of IT services. Our core values involve delivering defined solutions, steadfast expertise, and outstanding support — all of which combine together to push our customer’s IT, and in-turn their business, to become more productive, efficient, and profitable

We are seeking a Helpdesk Technician I for our headquarters based in Ashburn, VA.

The position is the first line in providing customers with technical support both onsite at customer locations and from the SPG HQ Support Operation Center.
Duties and Responsibilities

• Work at customer locations providing end-user technical support, hardware installation, and infrastructure replacement as needed
• When not directly on customer site, respond to customer support requests submitted by phone, and email
• Escalate tickets to tier 2 and tier 3 support technicians as needed
• Understanding of networking services such as DNS, DHCP, and ability to troubleshoot basic connectivity problems
• Workstation imaging
• Virus/Malware removal
• Participate in weekly on-call rotation
• Maintain and update documentation

Required Qualifications and Desired Certifications

• 1-3 years providing IT support to end-users
• Experience with administration of Office 365 and Office product suite
• Experience with administration of Active Directory, implementing and troubleshooting Group Policy, and AD topologies
• Understanding of VoIP technologies, administration and troubleshooting
• Knowledge of SaaS based products, and management of customer licenses
• Excellent communication skills both written and verbal
• Resourceful, and able to take initiative in a dynamic environment
• Currently hold or be willing and able to obtain the following certifications within designated timeframe after onboarding:

• ITIL Foundation
• CompTIA A+
• CompTIA Net+
• CompTIA Security+

Benefits

• 60% company paid medical coverage
• 100% company paid vision for employee
• 100% company paid dental for employee
• 100% company paid standard LTD and Life insurance for employee
• (3) weeks paid time off per year
• (9) paid holidays with Telework holidays
• 401k with company match
• FSA, HSA, and HRA accounts
• STD, Employee Assistance Program (EAP), and Health Advocate
• Voluntary benefits: AD&D, Pet Insurance, Legal Services
• $50 Cell phone plan with 6GB of data and unlimited text/voice
• Discounts by LifeMart
• Training and development opportunities

Job Type: Full-time

Pay: $45,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Vision insurance

Experience level:

• 2 years

Schedule:

• Monday to Friday
• On call

Work Location: One location

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