• First responder, tier I support and technical liaison to end users, and client computers.
• Monitor and respond promptly to hardware, software and communication problems reported to the Helpdesk via email, phone, or ticketing system.
• Escalate support tickets to tier II and tier III technicians.
• Manage the resolution and communication to end users to ensure all tickets are properly logged and resolved in a timely manner.
• Assist with administrative tasks, machine patching, deployments, and tier I support for all workstations, user access, and client-side software.
• Assist tier II and tier III technicians with hardware and software deployments, security remediations, and upgrades as required.
• Handle multiple technical and end user related issues at one time.
• Maintain, create, and update technical documentation and Helpdesk knowledgebase.
• Travel to Client office as needed to provide onsite support for client computers, technical projects, or system outages.

• Ability to diagnose and resolve basic technical issues.
• Good communicator (oral and written); Communicate effectively with users in varying roles.
• Good understanding of computer systems, mobile devices, and other tech products.
• Basic knowledge of networking principles and operating systems.
• Customer-service focus.
• Hands-on problem-solving skills.
• Self-motivated with the ability to effectively prioritize and execute tasks in a timely manner.
• Bachelor's degree in computer information systems, computer science or equivalent related field of study.
• Excellent understanding of PC software, Windows and Apple operating systems and applications.
• Prior experience working on a Helpdesk, in IT, or similar technical function.

You should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.

Why Kelly ® Technology?

Looking to put your tech expertise to work on today’s most intriguing, innovative, and high-visibility projects? By partnering with Kelly Technology, you’ll gain direct connections to top companies around the globe. Our team creates expert talent solutions to solve the world’s most critical challenges. In a world where change is the only constant, our extensive network of industry relationships and IT market expertise help you take your skills exactly where you want to go. We’re here to help you gain experience, make an impact, and grow your tech career.

About Kelly ®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.