Front Office Supervisor Job at Fairfield Inn & Suites Provo
Fairfield Inn & Suites Provo Provo, UT 84606
Enhance quality assurance standards, promote safety awareness, and enhance the guest experience by having a wiling, urgent, and can-do attitude. Additionally, be a productive member of the hotel team by communicating with supervisors and co-workers effectively. Most importantly, enhance the guest experience by making a positive contribution to the position, the team, and to the hotel.
Principal Roles and Responsibilities:
· Cleanliness and organization of the front desk and back office areas
· Hiring, scheduling, training, and supervising front desk staff members as directed by your GM
· Maintaining high service scores and meeting all scoring goals
· Assisting the front desk with any guest related issues
· Ensuring that all front desk agents have completed all Brand required training
· Meeting with your team a minimum of every other month
· Motivate your team to meet all enrollment requirements based on your brand
· Responding in a timely manner to all forms of communication
· Communication with GM and all other departments on a regular basis
· Any other duties and tasks as assigned by management
Physical Requirements:
· Carry, lift, push, pull, move, items weighing up to 50 pounds on your own. Heavier items will be a team lift.
· Frequent bending, stooping, kneeling, climbing, standing, crawling, and moving about the facility.
Job Type: Full-time
Pay: From $14.00 per hour
Benefits:
- 401(k)
- Employee discount
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Night shift
- Weekend availability
Supplemental pay types:
- Bonus pay
Ability to commute/relocate:
- Provo, UT 84601: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: In person
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