The Facility Manager reports to the General Manager and has responsibility for the planning and execution of the operations of their parking garage. Ensures that all customers are provided with the highest level of service. It is also expected that the Facility Manager will monitor and maintain the highest corporate standards for customer service, employee development and revenue controls at assigned location.

Essential Responsibilities

• Trains, develops, evaluates and motivates staff at the location in order to drive a superior parking experience for customers.

• Delegates responsibilities to staff at a level which will ensure an efficient operation.

• Maintains pro-active communication and deals responsively with requests of customers to drive positive business relationships.

• Participates in negotiations of vendor contracts and monitors their implementation.

• Proposes and implements strategies to address customer needs.

• Works with corporate to drive strategic initiatives.

• Reconciles accounts receivables and responds appropriately to delinquent accounts.

• Analyzes and completes employee schedules to ensure appropriate staffing levels.

• Proficient in meeting compliance responsibility regarding company/corporate, state, and federal requirements.

Eligibility Requirements

• Must have unrestricted authorization to work in US.

• Must be willing to take a drug test as part of the selection process.

• Must be willing to submit to a background investigation and MVR/Driving Record check as part of the selection process.

• Must be willing to work in a garage/office in the Chelsea, MA area.

• Must be able to assist customers in a timely manner; In some cases, must be able to travel up and down parking garage ramps in order to assist customers and address garage issues.

Qualifications/Requirements:

• High School Diploma or GED equivalent and at least 3 years experience in Parking, Real Estate, Hospitality, Retail Management, or related industry.

• A minimum of 2 years supervisory experience.

• At least 1 year working with financials, budgeting and P&L statements.

• Computer literate, knowledge of MS Word, MS Excel and the Internet.

• Valid driver’s license in order to operate company or customer vehicles.

• Must be able to maintain flexibility in work schedule in order to meet operational needs.

Desired Characteristics:

• Bachelor’s degree in business, finance, accounting, real estate, hospitality or related field.

• Proven leadership skillsincluding coaching and development, performance management, disciplinary action and counseling.

• Must possess initiative and strong negotiation skills.

• Excellent communication skills (both oral and written).

• Fast-paced environment requiring flexibility, excellent time management skills, safety awareness, and good judgment.

• Excellent problem-solving skills and solution oriented.

• Conveys professionalism and competence effectively to superiors, peers, staff, and customers.

Job Type: Full-time

Pay: $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years
• 3 years

Schedule:

• 8 hour shift
• Day shift
• Weekend availability

Work setting:

• In-person
• Outdoor work

Experience:

• Supervising: 3 years (Preferred)
• Customer service: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: One location

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