El Paso MSFT - Microsoft Technical Support Ambassador (SMB) Job at Education At Work
What is Education at Work?
We are a national non-profit organization that is focused around helping students graduate with less debt. We do this by providing quality contact center and back office positions on behalf of Fortune 500 companies where you can gain valuable career readiness skills, earn an hourly wage, and have the opportunity to earn up to $5,250 each year you work with us in tax-free tuition assistance paid directly to your college or university.
Check out all the details on our Tuition Assistance policy here: http://educationatwork.org/faqs/
What Will You Be Doing?
If you love technical troubleshooting and solving problems, have a solid technical foundation, and, above all else, want to deliver a memorable experience for customers you serve, then you should join the EAW Microsoft Team as an Microsoft Technical Support Ambassador.
You will be working as an Inbound Phone/Email Technical Support agent assisting Microsoft's small and medium sized business clients with various Microsoft products including Teams, SharePoint, Office 365, Exchange and various other products.
What Are We Looking For?
- Students who want to provide technical support covering a wide range of topics and are able to quickly pick up and retain new concepts
- Students who are patient communicators and comfortable speaking with people over the phone
- Students who can manage multiple projects and maintain frequent and consistent interaction with all clients
- Students who want to work with users over the phone, email and via remote access to answer questions and solve issues with their Microsoft services on both PCs and mobile devices
- Students who are responsible and able to handle a professional job in a business environment–this includes punctuality/attendance expectations, receptive to consistent feedback and coaching, and adaptability with a positive attitude, etc.
- Students who are able to work at least 20 hours per week – with the opportunity to work more hours per week during the school year and up to 39 hours during school breaks
- Students who are able to work year round – including the school breaks including summer and winter break
Specific Skills Needed
- Have a willingness to research and present solutions to business professionals and find solutions on their own
- Have strong communication skills and ability to talk through challenges using soft skills and listening to clients
- Be proactive and not afraid to ask for help or work together as a team
- Ability to prioritize multiple task and execute follow-up conversations timely with clients
- Attention to detail and managing cases with clients to ensure timely follow-up is executed
- Excellent computer navigation skills
Perks of Our Positions
- Incentive-based compensation plan
- Tuition Assistance – We’re 100% behind our mission of helping you graduate with less debt
- Future Career Building – EAW students have the unique opportunity to work with Microsoft while in college, creating a leg up on potential summer internships or full-time employment with our partners after you graduate
- Student-Friendly Environment – Everyone we employee on this program is a student, creating a supportive community that understands the life of a working student (plus it’s a great place to make friends)
- Student-Centric Schedule – We will always work around your class schedule to ensure you never have to work while you’re supposed to be in class
- Promotions – EAW offers a variety of student leadership positions in multiple departments like recruiting, IT, training, etc. as we love giving our students the chance to move up and grow into different positions
What’s Not So Perky About Our Positions
- We have strict attendance and punctuality expectations – this is a professional job and we’ll hold you to that
- Microsoft holds our students to a high standard of customer service – meaning you’ll have high metrics that we’ll work with you to meet
- No one calls or chats into technical support when things are going great - occasionally you’ll need to assist a frustrated customer through directions on how to trouble shoot their concern and calls are generally 30-45 minutes long. Also, cases you are given may require you to research and get back to the client 1 to 2 business days later.
- Since this is a phone/chat position, you may be sitting down for the majority of your shift, ranging from 2 to 8 hours
- Not only do we work around your class schedule, but we also work around all of our students class schedules – this means we don’t always have the ability to work around other obligations (club meetings, social events, second jobs, internships, etc.) and expect you to make this job a primary part of your life (second to school – of course)
- We’re a PCI Compliant Area – meaning that in your work space you won’t be able to have any paper, pens, electric devices like cell phones or smart watches – but you will have access to those personal items on breaks or lunches
Hours of Operations
Monday - Friday
6 a.m. to 6 p.m. (Arizona Time)
Location
Remote / Work from Home
Orientation and Equipment pick-up will be held at:
230 W 5th Street
Tempe, AZ 85281
Information for International Students
Please note that EAW is NOT considered an On-Campus Employer and can only work with a student if they can work off campus, have CPT/OPT and our position relates to their major. Please contact your Office of International Student Services to see if you are eligible.
THE AMERICANS WITH DISABILITIES ACT OF 1990 (ADA) PROHIBITS DISCRIMINATION IN COMPENSATION AND EMPLOYMENT OPPORTUNITIES AGAINST QUALIFIED INDIVIDUALS WITH DISABILITIES. TO DETERMINE WHETHER AN INDIVIDUAL IS QUALIFIED, THE ESSENTIAL FUNCTIONS OF EACH JOB MUST BE IDENTIFIED. ESSENTIAL FUNCTIONS ARE THOSE THAT ARE INTRINSIC TO THE POSITION, AND THAT THE INDIVIDUAL(S) WHO HOLDS THE JOBS MUST BE ABLE TO PERFORM WITH OR WITHOUT REASONABLE ACCOMMODATION.
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