Digital Product Owner – Customer Experience Job at Qcells
Hanwha Q CELLS America Inc. (“HQCA”) is headquartered in Irvine, CA and handles sales for the North American region. It is a subsidiary of Hanwha Q CELLS Co., Ltd., one of the world´s largest and most recognized photovoltaic manufacturers for its high-performance, high-quality solar cells and modules. It is headquartered in Seoul, South Korea (Global Executive HQ) and Thalheim, Germany (Technology & Innovation HQ). Through its growing global business network spanning Europe, North America, Asia, South America, Africa and the Middle East, the company provides excellent services and long-term partnership to its customers in the utility, commercial, government and residential markets.
Hanwha Q CELLS is a flagship company of Hanwha Group, a FORTUNE Global 500 firm and a Top 8 business enterprise in South Korea.
Hanwha Q CELLS America Inc. is looking to hire Product Owners as it builds digital platform for its operation as the business within USA is growing at a fast pace. We invite talented people with interest in building the digital world by visioning and planning the digital world for us.
Digital Product Owner – Customer Experience Primary Responsibilities:
- Serve as the voice of the customers for Hanwha Q Cells’ solar business in terms of digital operations.
- Work with internal (global marketing, regional Digital teams, software development team, etc.) and external parties globally to analyze the needs and align product roadmap to strategic goals.
- Build product roadmap together with the regional Digital teams from customer perspective.
- Develop scope and define backlog items (epic/features/user stories) that guide the agile software development team.
- Solve product related problems, make decisions, complete trade-off analysis to stay on track towards business deliverable commitments.
- Draft key objectives and results, strategies and apply the data for the product to make business decisions.
- Possess a fundamental understanding of end-to-end customer experience integration and dependencies.
- Collaborate with stakeholders during the visioning and concept development of a product.
- Accountable for the created product(s), delivering in the product model and communicating the product needs with business partners.
- Asses value, develop cases, and prioritize stories, epics and themes to ensure work focuses on those with a maximum value that are aligned with product strategy.
- Identifies and help the customers understand the business model, value and value proposition.
- Develop and maintain an appropriately prioritized backlog of user stories for implementation.
- Act as an ambassador for the product internally and externally and as the primary contact for queries related to the product.
- Develop appropriately detailed specifications for the product features so they are clearly understood by the development teams.
- Research and analyze the market, the customers, and the competitors.
QUALIFICATIONS
- 10+ yrs. experience in project management in digital domain, working with stakeholders and software engineers to build platforms for customers.
- Preferably good understanding of renewable energy, solar market and customers.
- Strategic thinker, problem-solver, and great communicator.
- Good understanding and experience with Agile methodologies.
- Ability to work with cross-functional teams to deliver on a common goal.
- Interpersonal skills and developing relationships with team members and customers.
- Experience with a definition of minimum marketable features and minimum viable products.
- Knows how to define the product roadmap.
- Outstanding communication, presentation and leadership skills.
- Organizational and time management skills.
- Analytical and problem-solving skills.
- Attention to details.
- Disciplined.
- Active listening.
- Overall understanding of technologies used in the digital world.
- Demonstrated track record of delivering results.
LOCATION: San Francisco, CA (can be remote with 20%+ travels)
CA Target Salary Range: $170000 - $210000 / year
The salary range is required by the California Pay Transparency Act and may differ depending on the location of those candidates hired nationwide. Actual compensation is influenced by a wide array of factors including but not limited to, skill set, education, licenses and certifications, essential job duties & requirements, and the necessary experience relative to the job’s minimum qualifications.
- This target salary range is not an offer of compensation
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