Dealer Relations Specialist

Salary Range: $50,000-60,000 year

Are you a communication all-star?

Join our growing team at etrailer.com, the leading online retailer of trailer, towing, and RV accessories in the US! etrailer.com has a new role as a Dealer Relations Specialist, you will be responsible for helping to grow our dealer accounts and maintaining relationships with our current dealers. If a dealer needs help, you are the first person they reach out to for help because you built the relationship and their trust.

This is a Full-Time position with benefits located in Wentzville, Missouri. The Dealer Relations Specialist requires strong interpersonal, data analysis, and project management skills.

Responsibilities (include but are not limited to):

• Grow and maintain a deep understanding of and familiarity with our dealers and product lines including hands-on product experience and collaboration with teammates
• Call on new dealer leads or internal list to reactivate old dealers
• Guide dealers and process dealers' orders
• Expedite the resolution of dealer problems and complaints to maximize satisfaction
• Provide onsite support for external dealer team members
• Communicate effectively with teams about dealer needs, issues, and interests

Qualifications:

• Self-starter and quick learner who is adept at relationship building and who enjoys applying critical thinking skills
• Exceptional interpersonal skills, as well as verbal and written communication skills
• Strong project management and organizational skills - able to efficiently manage workload and reprioritize tasks and projects as needed
• Moderate level of skill in Microsoft Excel required
• Exceptional attention to detail
• Ability to interact professionally with dealers and other team members
• Ability to work well independently and within a team

Education / Experience:

• Bachelor's degree in business, communications, or related field preferred
• 2+ years of relevant experience
• Industry experience is not required but is a plus
• Having the ability to deescalate difficult conversations