Customer Success Job at PrizePool
Location:
Company Description:
PrizePool’s mission is to incentivize Americans to build a better financial foundation. More than half of Americans do not have the savings to cover an emergency expense of $1000, living paycheck to paycheck with no reserve for ‘what if.’ However, a majority of Americans spend cash on the lottery every week in the hope of a big win. People in the United States spent more than $91 billion on lottery tickets in 2019. PrizePool gives customers a new, fun place to save — one where their money is their chance to win real cash prizes guaranteed to total $50,000 every month. Based on a model of prize-linked savings, PrizePool feeds the desire that people have ‘to play and win’ but does so as they save, at no cost or risk to customers. Come join us as we innovate on how to help Americans build a more solid financial foundation.
Job Description:
Operational Efficiency
Please email careers@getprizepool.com with the subject line: Customer Success with your resume.
- San Francisco, CA or Remote
- Full-time
Company Description:
PrizePool’s mission is to incentivize Americans to build a better financial foundation. More than half of Americans do not have the savings to cover an emergency expense of $1000, living paycheck to paycheck with no reserve for ‘what if.’ However, a majority of Americans spend cash on the lottery every week in the hope of a big win. People in the United States spent more than $91 billion on lottery tickets in 2019. PrizePool gives customers a new, fun place to save — one where their money is their chance to win real cash prizes guaranteed to total $50,000 every month. Based on a model of prize-linked savings, PrizePool feeds the desire that people have ‘to play and win’ but does so as they save, at no cost or risk to customers. Come join us as we innovate on how to help Americans build a more solid financial foundation.
Job Description:
- As part of PrizePool’s Customer Success team, you will be the face of company when dealing with our user’s questions and help them successfully setup PrizePool.
- The ideal candidate is a fiercely loyal advocate for our customers, a creative problem-solver, and a collaborative team member. This person is energized by working with people, while still being a strong independent worker.
Operational Efficiency
- Manage incoming customer communication via our Customer Relationship Management system
- Effectively solve customer inquiries via email and chat (and occasionally on the phone)
- Hold a high bar for Support when owning customer interactions
- Advocate for customers by identifying trends in issues and suggesting improvements to processes, policies and products
- A desire to help people and improve the customer experience
- Experience in direct customer or client-facing roles
- Strong organizational, analytical, written and verbal communication skills
- Superb attention to detail
- The ability to quickly adapt to new situations and think on your feet
- Excellent time-management skills
- (Bonus) Previous working experience in fintech
Please email careers@getprizepool.com with the subject line: Customer Success with your resume.
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