Looking for a motivated, reliable and responsible candidate that enjoys a fast paced, multitasking customer service environment. Ideal candidate will also have order processing and call center experience, initiative, great organization skills and the ability to manage multiple tasks at the same time.

This position is responsible for order processing, phone support and other tasks that involve a focus on quality. The Customer Service Representative serves customers by consistently demonstrating superior customer service combining product knowledge, sales and other skills to meet or exceed customer expectations.

Essential Responsibilities:

• Provide a full range of services to customers via phone, text, email or fax, including handling incoming and outgoing calls.
• Receive and process phone, text, email or fax orders.
• Answer inquiries from customers or coworkers in other departments by clarifying requested information, researching and communicating findings.
• Obtain and maintain accurate knowledge of procedures, products, processes and systems used.
• Assist in problem solving and issue resolution as well as having the ability to recognize and propose improvements to processes in order to provide better customer experiences.
• Recognize opportunities to up-sell special promotions or additional products.
• Effectively prioritizing responsibilities to complete assigned tasks in a timely manner
• Work closely with Sales, Warehouse and other departments to resolve any order or customer account issues

Knowledge and Skills:

• Ability to multitask and demonstrate flexibility in a fast-paced work environment
• Excellent communication and interpersonal skills
• Strong ability to think fast and problem solve
• Ability to foster a professional, positive, team-oriented environment with a customer and quality focus
• Strong organizational, listening, written and verbal skills
• Attention to detail and double checking information
• Professional telephone manner
• Excellent computer and phone skills and ability to learn and use multiple programs
• Possess strong detail and quality orientation
• Prompt and regular attendance is required.
• Demonstrate willingness to pitch in as needed.

The ideal Customer Service/Order Entry Representative will possess:

• Customer service oriented personality
• Minimum 1-3 years of order entry experience/ customer experience
• Experience working in a high volume, fast paced call center
• Must be proficient in Windows, Outlook and other Microsoft Office Programs
• Knowledge of haircare and cosmetic products a plus.
• Have demonstrated the ability to learn new programs and procedures

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Torrance, CA 90505: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Work Location: One location

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