Job description

Shift: 3:30 - Midnight

Summary:

The Customer Service Representative serves as the primary day-to-day contact for our customers regarding general inquiries, concerns or questions. This position oversees communications, timely responses to emails and requests (both internal and external) and ensures smooth and timely order process flow. The CSR handles customer complaints in a calm, professional manner, and diagnoses, assesses and resolves problems or issues as they arise.

To ensure success as a Customer Service Representative, you should be able to accurately and timely enter data into operating systems, understand department process flow and constantly look for areas of improved efficiency. You will be held accountable to comply with all defined business process and the utilization of all technology platforms, as defined by FST. You should also be able to properly communicate and escalate information as necessary and collaborate with cross functional FST teams across the warehouse and transportation divisions.

Qualifications and Skillsets:

• Live FST Traits of Reliable, Invested, Responsive, Adaptable, Passionate, and Innovative
• Take ownership of your Duty to Communicate all required and relevant information to necessary people, departments, and customers
• 2+ years of customer service experience (distribution or logistics experience preferred)
• Strong ability to multitask
• Proven accuracy in reporting and data entry
• Strong written and verbal communication
• Time management and strong problem-solving skills
• Intermediate Word, Excel, and Outlook experience
• Strong collaboration to work as OneFST
• Critical and broad thinking for the good of the organization

Disclaimer:

This job description does not include every duty or responsibility that the employee may be asked to perform at some point in time. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.

FST Logistics is an equal opportunity employer

Job Type: Full-time

Salary: $18.50 - $19.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Columbus, OH 43228: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: One location

Job Type: Full-time

Pay: From $18.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Evening shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Grove City, OH 43123: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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