Job Purpose

The Communications Specialist position is responsible for managing internal communications and resident communications, as well as monitoring, managing, and analyzing data in our Listen 360 platform. The Communications Specialist position will be responsible for creating dynamic communications content on behalf of us and helping to promote a best-in-class customer service experience.

Duties and Responsibilities

Manage the creation of resident communication templates, newsletters, and email blasts related to community events and the customer’s experience.

Work with corporate and community team members to improve overall communication and customer experience through one-on-one training, developing on-line training modules and other training materials.

Manages programs and systems related to customer satisfaction and NPS.

Prepare and distribute customer satisfaction reports.

Follow up with management to ensure customer feedback is addressed timely and in accordance with company expectations.

Make recommendations to improve communications and the customer service experience (i.e., service level upgrades and performance improvement) based on business trends and customer feedback.

Work closely with COO and other corporate staff on various Portfolio operations initiatives.

Perform other duties as assigned.

Qualifications

A minimum of 2 years experience in a communications role or a Communications degree preferred.

Excellent written and oral communication skills.

Strong interpersonal and collaboration skills.

Passionate about making a best-in-class customer service experience.

Ability to problem solve and think creatively when making recommendations to elevate the customer’s experience.

Ability to prioritize and meet deadlines in a fast-paced environment. Ability to handle multiple projects.

Proficient with Microsoft Office Suite.

Job Types: Full-time, Part-time

Pay: $610.00 - $740.00 per week

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Parental leave

Schedule:

• Monday to Friday

Work Location: Remote

Please Note :
stephenwilliam.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, stephenwilliam.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.