Customer Experience Manager Job at Synerfac Technical Staffing
International Freight Forwarding Company with a location in Jamaica, NY is seeking a Direct Hire Customer Experience Manager.
The position serves both USA and Global functions and is a key role in the continued enhancement of the company brand in terms of the customer experience.
The CEM develops processes for each step of the customer lifecycle. Responsibilities are to build relationship with clients, seek feedback in order to improve client experience, and translate the feedback to actions within the organization for effective and efficient resolution. The CEM contributes to both external customer satisfaction and internal satisfaction, including the flow of communication between multiple departments.
Responsibilities include, but are not limited to:
Kim Krauszer
Synerfac Technical Staffing
Phone: 732-271-9333
Fax: 732-271-9110
kkrauszer@synerfac.com
Please Note :
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The position serves both USA and Global functions and is a key role in the continued enhancement of the company brand in terms of the customer experience.
The CEM develops processes for each step of the customer lifecycle. Responsibilities are to build relationship with clients, seek feedback in order to improve client experience, and translate the feedback to actions within the organization for effective and efficient resolution. The CEM contributes to both external customer satisfaction and internal satisfaction, including the flow of communication between multiple departments.
Responsibilities include, but are not limited to:
- Integrate CRM and financial data to maintain consolidated customer account information and value to the company
- Liaise with marketing, sales and advertising to develop programs to enhance the brand and customer experience
- Assist company managers in overseeing the delivery of high-quality customer service to clients
- Organize projects and initiatives that enlighten company staff to improve customer interactions and develop better decision making to enhance the customer experience and company profits
- Utilize CRM tools to enhance customer loyalty and create recommendations on improvements
- Develop and utilize social media platforms in reaching customers and enhancing the company"s brand
- Attend seminars, workshops, and conferences to continually improve job and industry knowledge
Kim Krauszer
Synerfac Technical Staffing
Phone: 732-271-9333
Fax: 732-271-9110
kkrauszer@synerfac.com
Please Note :
stephenwilliam.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, stephenwilliam.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.