Customer Care Specialist II Job at TD Bank
TD Description
TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing over 9.8 million customers with a full range of retail, small business and commercial banking products and services at more than 1,100 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Auto Finance, a division of TD Bank, N.A., offers vehicle financing and dealer commercial services. TD Bank and its subsidiaries also offer customized private banking and wealth management services through TD Wealth®. TD Bank is headquartered in Cherry Hill, N.J.
We offer a competitive salary and benefit program, including: comprehensive, affordable health care through medical, dental, and vision coverage; financial security with life and disability insurance; opportunities to save using health savings and flexible spending accounts; retirement benefits to help prepare for the future; paid time off and work/life benefits to maintain a good balance.
Department Overview
Job Description
- Responsible for complex questions related to Cash Management services that cannot be resolved by Cash Management Customer Care Specialist I or II
- Responsible for supporting complex services beyond the scope of Cash Management Customer Care Specialist I & II
- Frequent interaction with Corporate Customers as well as Store Personnel, Back Office/Operational units, Customer Care Lead and Supervisory Staff
- Ensures that deadlines are met on a daily basis
- May assist in training and mentoring for new and less experienced staff
- Reviews items and communicates quality issues to the appropriate level
- Acts as back-up to Cash Management Customer Care Specialist I & II when necessary
- May develop or assist in developing training materials and manuals. May train and / or coach Employees in system specifics as well as department processes and procedures
- Demonstrates leadership qualities and the ability to motivate others
Job Requirements
- Undergraduate degree preferred
- 2+ years related experience required
- Strong knowledge of cash management industry, including systems, products and services
- Proven Customer service skills, including concern for and ability to identify client issues
- Proven ability to meet and exceed Customer expectations and ability to translate technical material and information for nontechnical users
- Proven ability to perform multiple tasks in a fast-paced environment
- Strong organizational and analytical skills and attention to detail
- Proven PC skills, including knowledge of Windows and ability to operate standard office equipment
- Effective communication skills, both verbal and written
- Ability to serve as a resource to CM Customer Care Specialist I & II
Inclusiveness
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.
If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.
EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.
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