Customer Service Center Technician/NOC Specialist – All Levels

December 2022

Founded in 2012, 365 Data Centers is the leading data center solutions provider for cloud, content, carriers and enterprises in tier 2 markets. They operate 15 U.S. data centers and help hundreds of businesses to improve user experience, reduce cost and speed innovation by leveraging their secure, carrier-neutral and reliable edge colocation services. With 100% uptime and industry compliance, 365 ensures that mission-critical application infrastructure is highly available and conveniently accessible. 365 is a privately held company based in Connecticut.

We are looking to fill our Customer Service Center Specialist positions in our Bridgewater, NJ Customer Service Center. These roles will report directly to the Sr. Director, Customer Service/NOCs.

The Customer Service Center Specialist is the first line of support for our customers. The team oversees the following functions in our data centers: Network System monitoring, Alarm Infrastructure monitoring, Security Operation control and monitoring, compliance documentation and Order Management. Using their knowledge of company products and services, the CSC Specialist is responsible to manage customer contact via inbound/outbound calls and emails. They are also tasked with providing valuable information, routing requests to appropriate internal resources and providing top notch customer service.

Qualified candidates will have an Associates Degree or equivalent work along with 2+ years of experience within a call center, information systems industry or related field. Must have a thorough understanding of customer support center processes, service offerings and products. Technical aptitude is essential for success, along with a positive, can-do attitude, excellent communication and interpersonal skills, a high degree of self-motivation and the ability to work well on a team and learn new concepts quickly. Must be available 24/7 to handle escalations and emergencies. We offer a competitive compensation and benefits package commensurate with experience.'
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Work Remotely

• No

Job Type: Full-time

Pay: $21.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: One location

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